Anti-virus software may be to blame for the latest Windows 10 update fiasco.
(CCM) — The Windows 10 April Update is rendering some computers useless, with some users unable to access their files after they click a prompt to restart their machines and install the update, according to a Tech Republic report.
Affected computers are left with a screen with no icons and a message that reads: "C:\WINDOWS\system32\config\systemprofile\Desktop is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the network or internet, and then try again. If the location still can't be found, it might have been moved or deleted."
A repair shop called Computer Cellar, based in Durham, North Carolina, said on a Reddit thread that it believes it has identified the source of the problem: a recent version of the Avast anti-virus software. But Avast has released a statement denying that its software is the cause of the problem.
Computer Cellar says that it is possible to fix the problem and get the affected machine running normally again, but "you will need an hour or two of free time, two flash drives (one must be at least 8GB in size), and access to a functioning computer," according to the report.
Some experts recommend removing all anti-virus software before carrying out a Windows 10 update.
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