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Samsung Won't Repair Galaxy Fold Breakages

Olivia Long - April 19, 2019 - 06:13 PM
Samsung Won't Repair Galaxy Fold Breakages
Samsung is refusing to repair the recent wave of broken Galaxy Fold devices due to reported user error.

(CCM) — Samsung has been in the hot seat in recent weeks due to a wave of sudden screen damage on its innovative new Galaxy Fold device. However, it has made public its decision not to take action on these complaints by repairing the devices in question and to move forward with its planned public release date on April 26th.

According to a report by Stuff quoting Samsung, the screens' tendency to flicker out, then turn completely black after just a few days of use is the result of test reviewers removing the top, protective layer of the screen.

"The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches," the company said in a statement.

It did, however, say that it would take steps to make sure that "this information is clearly delivered to [its] customers" for the official launch to avoid misuse, especially concerning the top, protective layer.

According to Samsung, the phone, which retails at nearly $2,000, is able to withstand being opened and closed 200,000 times, or 100 times a day over five years.

Image: © Samsung.

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