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Nintendo Offers Free Joy-Con Repairs

Paul Rubens - July 24, 2019 - 05:29 AM
Nintendo Offers Free Joy-Con Repairs
Nintendo Switch owners suffering from 'Joy-Con drift' can now post their controllers back for a free repair.

(CCM) — Nintendo has finally accepted in private that it has a problem with its Switch console's "Joy-Con" detachable controllers, and will now repair them free, according to a Vice report.

Many Switch users have found that their controllers suffer from the issue, which causes the controllers to move things about on the screen by themselves. Previously Nintendo charged owners about $40 to repair them, but an internal Nintendo memo seen by Vice suggests that the console maker has had a change of heart.

"Customers will no longer be requested to provide proof of purchase for Joy-Con repairs," the internal customer service memo says. "Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair… confirm the prior repair and then issue a refund."

The report says that owners of faulty Joy-Cons will initially be asked to download the latest firmware for the controllers, but after this they will be sent a pre-paid shipping label enabling them to return the controllers at no cost to themselves.

Some commentators have pointed out that the problem could be more acute if the controllers on Nintendo's soon-to-be-released Switch Lite console are also affected by drift. That is because the Joy-Cons on the Lite console are not detachable, meaning that owners would have to send their whole console in for repair.

Image: © Nintendo.
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