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How to use a PUK code to unlock a SIM card

The PIN (Personal Identification Number)) enables secure access to the SIM card and network. It is provided with your SIM card.
If the PIN code is entered wrongly 3 times, the phone is locked and requires a PUK (Personal Unlock Key) to reactivate it.



PUK Code Retrieval

  • Once the PUK recovered and validated, you will be asked to choose a new PIN.
  • Caution! If the PUK is entered incorrectly seven to ten times in a row (Depending on the service provider), the SIM card the phone becomes unusable.

Where to get the PUK code

  • The PUK code is available on the sim card support:
  • This code is also available via customer service area of the operator's website
  • You can also get this code by calling customer service.


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