DVD GREMLIN

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I HAVE A HP PAVILLION DV4000 I JUST INSTALLED WINDOWS 7 ULTIMATE NOW THE DVD PLAYER WILL NOT WORK IT KEEPS PROMPTING ME TO INSERT DISC WHEN I DOUBLE CLICK THE DVD ICON IN MY COMPUTER THE TRAY POPS OPENS /NO DISC IN DRIVE?? DEVICE MANAGER REPORTS [THIS DEVICE IS WORKING PROPERLY]

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Hi there,

You will get the troubleshooting instructions for the mentioned issue on link below form official Microsoft support website:

https://support.microsoft.com/en-us/help/894730

Thanks