Computer can play CD but DVD is not detected

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Tuesday January 17, 2017
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Tuesday January 17, 2017
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I am facing a difficulty that when I load my samsung DVD/CD G drive with a DVD , it does not play and neither it is detected in the drive . While CD can be played .

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There are two read heads on for each type drive (CD and DVD) it appears that your DVD head is broken or perhaps clogged with dust.
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Many many thanks . I am really great full for such quick response which was very effective and educative . Regards .