CS3 Photoshop cannot open [Solved/Closed]

Dale - Jun 15, 2008 at 05:58 PM - Latest reply:  Mohan Prasad
- Feb 17, 2016 at 08:02 AM

Hi, Im new to this help and advise site. I bought "CS3 Creative Suite-Standard Edition". I started to get error message with CS3, For a whole week I phone Adobe technical support dept and tried to get help, but all in vein, no email address for support either. I deactivated the programs 1st and than I uninstall it from control panel. I still could not re-installed CS3. there was no setup exe file. Last way out, I format my hard drive, install XP.

This time I manage to install CS3. Only problem is I cannot open "Photoshop program". The error message is as follow:

"The specified module could not be found. C/program files/commonfiles/Adobe Version Cue CS3/Client?3.0,0/VersionCueUI.DLL" After pressing enter the followwing errror message comes up:
The instruction at "0x5ad71531" referenced memory at "0x00000014". The memory could not be "read, click on "OK" to terminate the program.

Im busy with my graphic design course and I really, really need to have my CS3 up and running.

Please, THIS is my only help.

Your help and advised will be appreciated. thank you inadvanced.

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11 replies

Best answer
Thank you
i had the same problem, so I went to where it said the VersionCue file should be in my explorer. I found it in programs, then common files, then click on Adobe. in it's subdirectory, there should be a folder called Adobe Version Cue CS3. click on it and open all it's sub-directorys.
mine had...client..then a number under that, and a folder called dictionarys. if there are more than 1 folder with a number, my first was called 3.0.0, and under it was another folder called 3.1.0. I copied the 3 missing .DLL files to the folder called 3.1.0 and finally, it works perfect.
it was doing the same thing yours did. I might have done an Adobe upgrade, don't remember. but the most recent..3.1.0 didn't have any .DLL files, so I figured why not just copy and paste.
it was very easy, and i'm happy, because I have work to do!
Cheers...and I hope this helps you. it's taken me 5 months, and God stopped by today to give me a Hand. I take no credit. Hallelujah!

Thank you, wing 11

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Thank you wing! I did an update which I tried to remove and then it gave me the same Version cue error. But I copied the files you suggested over and now it works! Hooray!
It worked for me also. Copied 4 dll files from 3.0.0 folder to 3.0.0 folder. Thanks good job.
thanks alot wing..it worked for me also...GBU
Photoshop DDE Server Window: photoshop.exe - Fatal Application Exit. The Specified Module could not be found. C:\Program Files\Common Files\Adobe\Adobe Version CueCS3\Client\3.0.0\VersionCue.DLL Adobe Photoshop CS3 Extended: Photoshop.exe - Application Error. The exception unknown software exception (0xc000000d) occured in the application at location 0x78128aa0 CLICK on OK to terminate the program Guyss help? T^T
Thank you
Get rid of Version cue, all the paraphernalia that have nothing with CS3, keep only what u need photoshop bridge flash in design and illustrator the rest well
Thank you
would love to get rid of version cue! but how??
Thank you
It sounds like you are experiencing the fallout of a failed Version Cue client update. Please see the following tech doc, "Error "Adobe Setup has stopped working," when attempting to install updates for Adobe CS4 products (Windows)"


Thank you
I found hard to open images edited photoshop CS3 in Photoshop Element. Is there a way to convert CS3 images to element?
Mohan Prasad - Feb 17, 2016 at 08:02 AM
Thank you
I had copied the folder "Adobe Version Cue CS3" from my another system from path C:\Program Files\Common Files\Adobe and copied to my another system using windows 10 which was showing the error earlier....but after I copy that folder to path showed in the error, error stopped coming and working fine now....SOLVED

Thanks to the forum for the help.
Thank you
i have photoshop cs4 and mine wont open!!!! all it does is go to the liscense agreement and u click accept and it doesnt do anything else!!! can someone plz help me!!!???