Overpayment

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1714
Registration date
Monday November 25, 2019
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Administrator
Last seen
July 31, 2020
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Why am I paying 2 Netflix subscriptions? £11.99 / £8.99

1 reply

Posts
1714
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
July 31, 2020
2,391
Hello, if you believe that Netflix have made a mistake and over charged you, contact them directly here, and explain your problem to them.

You can look here for Netflix's help centre where they address similar problems to this.

A possibility is that you have accidentally created multiple accounts. You can check if this is the case following these steps:
  • Go to Netflix.com/LoginHelp and enter any email addresses you own to check if they are linked to a Netflix account. You will have to enter one email address at a time, and select Email Me after each one.
  • If you see an Email Sent confirmation message, sign in to that email and follow the steps in the password reset email.
  • Sign in to that account with your new password, then cancel the account. Remember to repeat these steps for each of your email addresses!


Regards