have tried several antivirus but nothing happens Closed

Question

Hello, 



Configuration: Windows 7 / Chrome 34.0.1825.4

My computer has got many problems . It rarely starts normally. Sometimes it shows that some application has failed to start, sometimes it doesn't even start and restarts with a blue screen, sometimes it's chrome doesn't open and Firefox crashs, sometimes windows explorer crashes. I have tried several antivirus but nothing happens :( . Please help me....

2011N2 · Answer

Hello,

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log. 

1. Open this link and download ZHPDiag2 : 

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html 

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.) 

2. Save the file on your Desktop. 

3. Double click on ZHPDiag.exe and follow the installation instructions. 

(For Vista and Win 7 users, click right to ensure you execute with admin right) 

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis). 

4. Double click on the short cut ZHPDiag on your Destktop. 

5. If you need to change the language, click on the little house, (bottom right) and change to English 

6. Click on the "Configure" button. 

7. Click on the Magnifying glass rightmost. 

8. Click on "Search" 

Wait for the tool to finished (maybe a long time) 

9. Close ZHPDiag. 

10. To transmit the report, click on this link : 

https://authentification.site 

9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt). 

10. Select the file ZHPDiag.txt. 

11. Click on "upload » 

12. Copy the URL and post it here. 

Gabriel.

Vp678 · Answer

Thanks for your consideration Sir,
Here's the link of the file - http://speedy.sh/wN5mm/ZHPDiag.txt

2011N2 · Answer

Hi,

Download the following Adwcleaner created by Xplode 
https://ccm.net/downloads/security-and-maintenance/6911-adwcleaner/ 
Launch it (for Windows 7 and 8, click right to run as administrator) 
Click on delete 
Post the log C:\Adwcleaner[Sx].txt on this thread. 

Gabriel.

Vp678 · Answer

Here's it
http://speedy.sh/g49Zd/AdwCleaner-R0.txt

2011N2 · Answer

Hello,

OK, now click on Scan, and then click on Delete.

Gabriel.

Vp678 · Answer

I clicked on Clean because there wasn't any delete button. The problem is not yet solved ....

2011N2 · Answer

Hello,

OK. Can you post the report ? It is saved at C:\AdwCleaner[S0].txt

Gabriel.

Vp678 · Answer

Here -
http://speedy.sh/PBm8v/AdwCleaner-S0.txt

2011N2 · Answer

Hello,

Thanks.

Download Shortcut_Module from this link :

http://www.telecharger.sosvirus.net/download/shortcut-module/

save it to your desktop, run it and click on "Clean" after it has verified if it's up to date

Attention : It'll close all the programs opened like IE, Firefox, Word etc...

If the tool detects a proxy and if you didn't install one , click on "Delete the proxy"

It'll give a report at the end of the scan , in C:\Shortcut_Module_date_hour.txt , after the reboot of the machine.

Send the report on speedyshare and past the link.

Gabriel.

Have tried several antivirus but nothing happens

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