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My Sony MP3 player is not being detected by PC

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Mum on the Run - Feb 20, 2016 at 03:46 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   - Mar 2, 2016 at 10:51 AM
Hello,

My PC is no longer detecting myson's MP3 player. I have looked in device manager but can not see portable devices so don't know what to do next?
Any help would be great
Thanks
C

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KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   122
Mar 2, 2016 at 10:51 AM
Hello Mum,

Does your son's MP3 player have a driver installation disk? If it does, put it in the CD ROM while the device is being plugged into your computer in order to install it. Also, while openning the Device manager, check if the player is recognized under Other disk drives/Other devices option. You can manually erase the existing driver for the USB root hub controller and restart your PC. Windows should automatically install the necessary driver for the USB ports.
If that doesn't help, go to the MP3 player manufacturer's site and search for a driver updates. You can try the mentioned step in other PCs too, to see if the device gets recognized.

Hope that I gave you an idea.
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