Got a new number

Closed
rachele wood - 14 Feb 2017 à 20:35
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 15 Feb 2017 à 04:41
Hello,

This is Rachele Wood I have a Google account and a Gmail account along with Facebook account under ***@*** and I cannot get into it because of the password and the phone number change. Please help me!

1 response

Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
15 Feb 2017 à 04:41
Hello

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry
P.S. We are CCM, we have no business or connections with Gmail