Got a new number

Closed
rachele wood - Feb 14, 2017 at 08:35 PM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Feb 15, 2017 at 04:41 AM
Hello,

This is Rachele Wood I have a Google account and a Gmail account along with Facebook account under ***@*** and I cannot get into it because of the password and the phone number change. Please help me!

1 reply

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,232
Feb 15, 2017 at 04:41 AM
Hello

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry
P.S. We are CCM, we have no business or connections with Gmail
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