Use PUK code to unlock a sim card

The PIN (Personal Identification Number)) enables secure access to the SIM card and network. It is provided with your SIM card. If the PIN code is entered wrongly 3 times, the phone is locked and requires a PUK (Personal Unlock Key) to reactivate it.

What is a PUK code?

PUK code (Personal Unblocking Key) is a a key of 8 digits that comes with your SIM card in order to be able to unblock it in case you have forgotten your PIN code.

How to retrieve a PUK code?

• Once the PUK recovered and validated, you will be asked to choose a new PIN.
• Caution! If the PUK is entered incorrectly seven to ten times in a row (Depending on the service provider), the SIM card the phone becomes unusable.

Where to get the PUK code?

• The PUK code is available on the sim card support:
• This code is also available via customer service area of the operator's website
• You can also get this code by calling customer service.