Unlock Lenovo T450 ThinkPad [Closed]

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i'm having trouble unlocking my girlfriends laptop. she wanted to manufacture rest the laptop. i have done other laptops, but i can't figure this one out. after trying, now theres a padlock on the top left screen, when you turn it on. how can you unlock it, and do the whole reset on t?

thanks A.G

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To unlock it, you must enter the bios password.
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and she dosen't remember the password...
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i even tried unplugin the both batteries from the insde and still nothing. i am back with a blacl screen with a pad lock t the top left corner
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We are sorry but CCM cannot help you to recover your lost password,

The reasons are explained in this link:

https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords
Best regards