Epson L386 printer does not recognise magenta ink

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Hello,

My Epson L386 printer does not recognise one of the colorful inks. Why not and what should i do?

System Configuration: Windows / Chrome 71.0.3578.98
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Hello,

This error is common with Epson printers, but first try to remove and reinsert the cartridge. Check that nothing is blocking the cartridge, and also power the printer on and off again.

Let us know if this does not resolve the issue!

Best,
Respond to Daniel Telele
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If I may: Is it a genuine Epson cartridge?
Respond to ac3mark