Facebook account locked, unlock code sent to old phone No.

gamaal7 Posts 1 Registration date Friday April 8, 2022 Status Member Last seen April 8, 2022 - Apr 8, 2022 at 02:33 PM
HelpiOS Posts 13162 Registration date Friday October 30, 2015 Status Moderator Last seen January 27, 2023 - Apr 19, 2022 at 05:51 PM
I have locked my own Facebook account, and now when I want to unlock it, Facebook asks confirmation of my identity, but only offers one single option and sends the code to an old (now expired) phone number.
Facebook identification report is also malfunctioning, not sending uploaded ID.
Any help is greatly appreciated

1 reply

HelpiOS Posts 13162 Registration date Friday October 30, 2015 Status Moderator Last seen January 27, 2023 1,870
Apr 19, 2022 at 05:51 PM
Hi,

What I can suggest is that you try to follow the instructions in this article. It contains different methods for account recovery. If you can't send your ID, make sure the format of the document is in JPEG.

Good luck.
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