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PROBLEM with DVD_RAM

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Mpangs - Dec 2, 2009 at 09:44 AM
dancedhall Posts 3056 Registration date Wednesday May 13, 2009 Status Member Last seen March 12, 2010 - Dec 2, 2009 at 11:40 AM
Hello,
I have a VGN-N385N that i update the DVD-RAM MATSHITA DVD-RAM UJ-850S ATA Device and now the computer can not see it again
And it is giving this message
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

1 response

Answer 1 / 1
dancedhall Posts 3056 Registration date Wednesday May 13, 2009 Status Member Last seen March 12, 2010 656
Dec 2, 2009 at 11:40 AM
hi there,

you can resolve this issue by

following instructions on link below:

https://support.microsoft.com/en-us/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs

its from official Microsoft support website

Thanks
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