Virus downloaded, need help to remove. [Solved/Closed]

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 Tara -
Hello,

I downloaded a virus yesterday. I ran AVG 3 times in safe mode to make sure everything was caught. AVG is no longer finding any problems but I am still getting the blue screen of death. Task manager, system restore and regedit were all disabled and when I try to run spybot my computer reboots. Any help? Thanks!!!



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Please, we need to know the error message you get on the blue screen, it should start with 0x

Regards
oh and I did not run combofix...should I?
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When you say that you can run system restore, what do you do to run it? Please explain "help and support"? What is it that you wish to restore in your system?
Well when I go to the start menu and then hit "help and support" an error message saying "Windows can not open Help and Support because a system service is not running. To fix this error run the service called Help and Support" When I try to run system restore an error message pops up stating that Group Policy has disabled System Restore and I have to ask an administrator to change it but I am the only user on this computer. I wanted to try to restore my computer back to before the problems were happening but the virus I downloaded blocked everything.
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Okay, now I better understand. You have still some manure that the Trojan Horse left behind.

Please, do run the Combofix. I suggest you run it in safe mode. Follow the instructions to the letter for it is potent medicinal compound.

Good luck Tara.

P.S. I am signing off now till the morning in Quebec but I am anxious to read your feedback.
Thank you SO much for all of your help and your quick responses. Combofix seems to have solved my problems!! You're the BEST :)
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To keep your system safe, you must follow the instructions hereunder to the letter:

1. Download Combofix to your desktop.

http://www.combofix.org/download.php

2.Close all open Windows including this one.

Close or disable all running Antivirus, Antispyware, and Firewall programs as they may interfere with the proper running of ComboFix.

3. Double click on the ComboFix icon.

Windows is issuing this prompt because ComboFix does not have a digital signature. This is perfectly normal and safe and you can click on the Run button to continue.

4. Accept the disclaimer and the recovery

5.You should now press the Yes button to continue. If at any time during the Recovery Console installation you receive a message stating that it failed to install, please allow ComboFix to continue with the scan of your computer.

ComboFix will disconnect your computer from the Internet, so do not be surprised or concerned if you receive any warnings stating that you are no longer on the Internet. When ComboFix has finished it will automatically restore your Internet connection.

While the program is scanning your computer, it will change your clock format, so do not be concerned when you see this happen. When ComboFix is finished it will restore your clock settings to their previous settings.

If you see your Windows desktop disappear, do not worry. This is normal and ComboFix will restore your desktop before it is finished. Eventually you will see a new screen that states the program is almost finished and telling you the programs log file, or report, will be located at C:\ComboFix.txt.

During the process, please do not mouse click nor must you tap on the keyboard. Let the tool run.

Report to me on how your system is behaving.

Good luck

Ambucias