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Can't play DVD's

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mardavlv Posts 1 Registration date Wednesday 20 February 2013 Status Member Last seen 20 February 2013 - 20 Feb 2013 à 06:44
jack4rall Posts 6428 Registration date Sunday 6 June 2010 Status Moderator Last seen 16 July 2020 - 20 Feb 2013 à 08:25
Hello,
My name is Dave and I have a problem with my F drive on my lap top. All was working well with it, I never had any problem with it until 3 weeks ago. It appears to do everything but play DVD's. I have exhausted all my knowledge and am seeking the experts advise. If any one ever had or has this malfunction please help me figure out mine. All suggestions will be greatly appreciated. If more information is required I will be happy to let you know.




Have a blessed day.
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jack4rall Posts 6428 Registration date Sunday 6 June 2010 Status Moderator Last seen 16 July 2020
20 Feb 2013 à 08:25
Hello,

Try this 1

1) Click on the below link and follow the instructions

https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions

2) If the problem still exists then try cleaning the drive lens. Click on the below

link and follow the instructions.

https://ccm.net/faq/2917-lens-cleaners

3) Update the firmware.

Good Luck