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My computer is doing wierd things

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Ally - 18 Apr 2013 à 20:10
Zohaib R Posts 2368 Registration date Sunday 23 September 2012 Status Member Last seen 13 December 2018 - 22 Apr 2013 à 23:52
Hello,
My computer is a Dell and i opened it today and all of a sudden its typing wierd things like when i press V is writes vb54 and some for other lettrrs then it is shutting off automatically on me im really scared if its got a virus or something please help!!!!


4 responses

Réponse 1 / 4
Zohaib R Posts 2368 Registration date Sunday 23 September 2012 Status Member Last seen 13 December 2018 69
19 Apr 2013 à 01:23
Hi Ally,

Try booting the computer into "Safe Mode" and check if the problem happens. Please check the below mentioned link for steps on how to boot to the safe mode:

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Do reply with results.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
Thanks & Regards
Zohaib R
#iworkfordell
chetan_savade Posts 1 Registration date Friday 19 April 2013 Status Member Last seen 19 April 2013
19 Apr 2013 à 06:51
Hi,

I am Chetan Savade from Symantec Technical Support Team.

Use Power Eraser to detect threat and remove them.
https://support.broadcom.com/security/product-page.html?productName=Endpoint%20Protection

Symantec Help (SymHelp)
https://knowledge.broadcom.com/external/article?legacyId=tech170752

Symantec Endpoint Protection Support Tool:
https://knowledge.broadcom.com/external/article/155115

Make sure SEP is updated with the latest definitions.
Machine is having latest Microsoft patches and service pack.
Do a full scan of the system in a safe mode.

Regards,
Chetan Savade
Réponse 2 / 4
Ally
19 Apr 2013 à 04:15
Hi! Thanks for the help but it didnt work i tried it and the keyboard was still doIng wierd things like if i type m it types mn67 and for c it does c3 my symantec endpoint is my virus protection thing an it says in quarantine i have trojans and viruses from october last year and january
Réponse 3 / 4
Zohaib R Posts 2368 Registration date Sunday 23 September 2012 Status Member Last seen 13 December 2018 69
19 Apr 2013 à 05:09
Hi Ally,

This behavior might be resultant of Trojans or viruses. Now that your anti-virus application has found the Trojans and viruses you should remove them using a good Anti-Virus. What is the result when you try to clean your computer using "Symantec Endpoint Protection"?

Please do write back to us.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
Thanks & Regards
Zohaib R
#iworkfordell
Ally
22 Apr 2013 à 06:59
its just puts it in quarantine and i dont know how to remove the virus?
Réponse 4 / 4
Zohaib R Posts 2368 Registration date Sunday 23 September 2012 Status Member Last seen 13 December 2018 69
22 Apr 2013 à 23:52
Hi Ally,

You need to make certain changes to the "Quarantine Settings" in "Symantec Endpoint Protection". Please check the below mentioned link for steps on "How to Manage Quarantined files."

https://knowledge.broadcom.com/external/article?legacyId=tech106443

Please try the steps in the above link and check if you are able to remove the quarantined files.

Do reply with results.