My computer is doing wierd things [Closed]

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Hello,
My computer is a Dell and i opened it today and all of a sudden its typing wierd things like when i press V is writes vb54 and some for other lettrrs then it is shutting off automatically on me im really scared if its got a virus or something please help!!!!


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4 replies

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Sunday September 23, 2012
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Hi Ally,

Try booting the computer into "Safe Mode" and check if the problem happens. Please check the below mentioned link for steps on how to boot to the safe mode:

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Do reply with results.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
Thanks & Regards
Zohaib R
#iworkfordell
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Friday April 19, 2013
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Hi,

I am Chetan Savade from Symantec Technical Support Team.

Use Power Eraser to detect threat and remove them.
https://support.symantec.com/us/en/product.endpoint-protection.html

Symantec Help (SymHelp)
https://support.symantec.com/us/en/article.tech170752.html

Symantec Endpoint Protection Support Tool:
https://support.symantec.com/us/en/article.tech105414.html

Make sure SEP is updated with the latest definitions.
Machine is having latest Microsoft patches and service pack.
Do a full scan of the system in a safe mode.

Regards,
Chetan Savade
Hi! Thanks for the help but it didnt work i tried it and the keyboard was still doIng wierd things like if i type m it types mn67 and for c it does c3 my symantec endpoint is my virus protection thing an it says in quarantine i have trojans and viruses from october last year and january
Posts
2372
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Hi Ally,

This behavior might be resultant of Trojans or viruses. Now that your anti-virus application has found the Trojans and viruses you should remove them using a good Anti-Virus. What is the result when you try to clean your computer using "Symantec Endpoint Protection"?

Please do write back to us.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
Thanks & Regards
Zohaib R
#iworkfordell
its just puts it in quarantine and i dont know how to remove the virus?
Posts
2372
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December 13, 2018
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Hi Ally,

You need to make certain changes to the "Quarantine Settings" in "Symantec Endpoint Protection". Please check the below mentioned link for steps on "How to Manage Quarantined files."

https://support.symantec.com/us/en/article.tech106443.html

Please try the steps in the above link and check if you are able to remove the quarantined files.

Do reply with results.

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