HP Photosmart Premium

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Monday July 1, 2013
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My printer has been working fine. Today, I tried to copy a document printed only in black...the printer fed out a blank page. To test, I created a MS Word document test, when printed it came out blank. I tried rebooting my computer, and unplugging and the plugging in the printer, no luck. I tried another MS Word document typed in red, it printed. Any suggestions?

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6428
Registration date
Sunday June 6, 2010
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Moderator
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July 16, 2020

Hello,

Try this 1

Refer your manual book to perform the reset.

Click on the below hyperlink "Instructions".

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02157947&cc=us&dlc=en&lc=en&product=3560280&tmp_track_link=ot_search

Follow the instructions given under "Clean the printhead".

Good Luck
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