Blue Screen of death on my Inspiron 14Z 5423. Error code: 0x0000

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yuls59 Posts 1 Registration date Saturday July 13, 2013 Status Member Last seen July 13, 2013 - Jul 13, 2013 at 11:06 PM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Jul 14, 2013 at 07:36 AM
I've been having problems where my laptop would not wake up from hibernation. It seemed to be working but the screen would be black and I had to manually shut it down. This started right after I got my laptop. Now it's been almost a year and I got this blue screen of death. Recently I started playing video games on this laptop and in the middle of them I would get the same screen. Now it started happening in the middle of me just using the computer and not playing games. I think it might have something to do with the video driver. I updated my BIOS and then tried to reinstall my video driver but it said "error" and I cannot reinstall it. How do I fix this?
The codes displayed in the parentheses are:0xFFFFFFFFC000005, 0xFFFFF8800128F6B0, 0xFFFFF880039C4868, 0xFFFFF880039C40C0
http://en.community.dell.com/cfs-file.ashx/__key/communityserver-discussions-components-files/3518/2425.20130712_5F00_175957.jpg
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Edit: I restored the computer to factory settings and it didn't fix the problem

1 reply

Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Jul 14, 2013 at 07:36 AM
Hi yuls59,

Please try the steps provided in the below mentioned link and reply with results:

Windows 7: How to solve BSOD problem in iastor.sys

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
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