netbook has been very slow again, possible virus? Closed

Question

Hello, 



Configuration: Windows 7 / Chrome 33.0.1750.154


Hi. Again, for some unfortunate reasons my netbook is working very slow for the hundredth time. When I open my browser (chrome) it is like taking forever to load the page.

Skype also cannot survive for longer conversations and even youtube, screen will freeze and a squeeking annoying noise will follow.

Please do help me.

Thanks :/

2011N2 · Answer

Hello :)

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log. 

1. Open this link and download ZHPDiag2 : 

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html 

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.) 

2. Save the file on your Desktop. 

3. Double click on ZHPDiag.exe and follow the installation instructions. 

(For Vista and Win 7 users, click right to ensure you execute with admin right) 

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis). 

4. Double click on the short cut ZHPDiag on your Destktop. 

5. If you need to change the language, click on the little house, (bottom right) and change to English 

6. Click on the "Full options"

Wait for the tool to finished (maybe a long time) 

7. Close ZHPDiag. 

8. To transmit the report, click on this link : 

https://authentification.site 

9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt). 

10. Select the file ZHPDiag.txt. 

11. Click on "upload » 

12. Copy the URL and post it here.

Gabriel.

2011N2 · Answer

Hi,

You have posted ZHPScan, but I need ZHPDiag report (ZHPDiag.txt on your desktop).

Gabriel.

bcn101 · Answer

oh sorry....

http://speedy.sh/4tfhf/ZHPDiag.txt

2011N2 · Answer

Hello,

No problem.

Can you run it again by clicking on Full options please ?

Gabriel.

2011N2 · Answer

Hi,

1. Close all applications 

2. Select and copy all lines which are into this link : https://dl.dropboxusercontent.com/u/32869654/For%20bcn101.txt

3. ZHP Diag created a short cut on your desktop called ZHP Fix, launch ZHP Fix (For Windows 7 click right to run as admin. Answer yes if you get an enquiry as to weither you want to run it or not 

4. Click on the the Import button and the lines will automatically paste themselves. 

5. Click on the Go button to clean 

6. Confirm by clicking OK 

7. ZHP Fix will ask if you wish to empty the bin, click on your choice...it may take time 

8. A report will appear on your desktop and on C:\ZHP\ZHPFix[R1].txt which you can copy and paste in your reply.

Gabriel.

2011N2 · Answer

Hello,

Good.

Is your computer always slow ?

Gabriel.

2011N2 · Answer

Hello,

Nothing special, juste some rests of infections.

Run again ZHPDiag and send the report please.

Gabriel.

2011N2 · Answer

Hello,

Can you send it on SpeedyShare and paste the link please ? Because it is too long for the forum.

Gabriel.

2011N2 · Answer

Hi,

You posted ZHPScan : I require ZHPDiag.txt which is on your desktop.

Thanks,

Gabriel.

2011N2 · Answer

Hello,

No. ^^

This time, you have posted ZHPFixReport. You don't find ZHPDiag.txt ?

Gabriel.

2011N2 · Answer

Hello,

OK, run agan ZHPFix as the last time but with this lines :

Script ZHPFix
[HKCU\Software\Goobzo]  
O61 - LFC: 4/10/2014 - 12:01:22 PM ---A- . (...) -- C:\Users\Usuario\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\3QRL7CVN\pdk.theplatform.com\pdk\swf\akamaiHD.swf\HDCore.sol   [42]  
HKLM\SOFTWARE\Microsoft\Tracing\BackupStack_RASAPI32  
HKLM\SOFTWARE\Microsoft\Tracing\BackupStack_RASMANCS  
HKLM\SOFTWARE\Microsoft\Tracing\DefaultTabSearch_RASAPI32  
HKLM\SOFTWARE\Microsoft\Tracing\DefaultTabSearch_RASMANCS  
[HKCU\Software\Goobzo]   
O43 - CFD: 4/10/2013 - 1:47:44 PM - [0] ----D C:\ProgramData\Yahoo! Companion    
O90 - PUC: "17298FAA4952D8645B87692B3EC0144C" . (.eBay Worldwide.) -- c:\Windows\Installer\{AAF89271-2594-468D-B578-96B2E30C41C4}\_6FEFF9B68218417F98F549.exe  


Gabriel.

2011N2 · Answer

Hello,

Yes it's good.

Is the computer always slow ?

Gabriel.

2011N2 · Answer

It becomes slow suddenly ?

Run again ZHPDiag and host the report.

Gabriel.

2011N2 · Answer

Hello,

OK and so, it becomes slow suddeny ?

Gabriel.

2011N2 · Answer

Hello,

- Download MBAM by clicking " Free Download Version". 
- Save it on your desktop. 
- Double- click the downloaded file to launch the installation process (if the firewall asks for permission to connect to Malwarebytes, accept) 
- Once the software is installed and running, go to the "Review " tab. 
- Select Review "Custom" and then click Check Now. 
- Select all drives and all exam options (including search rootkits). 
- Ensure that Process as malicious detections is selected for PUP and PUM. 
- Click Start exam. 
- If an update is shown click Update Now and then wait for the review 
- Once the review is completed , make sure that the action Quarantine is selected for all elements detected. 
- Click Apply actions. If asked to restart the PC, do it. 
- In the Review tab, click Export Log = > text file (txt). Otherwise, go to the history tab and Application logs. 
- Paste the report. 

Gabriel.

PC Jacker · Answer

Try these ways :

1) Reset your browser settings
2) Clean junk files in browser and your system
3) scan for malicious plugin
4) check whether your system is infected by virus "Sality" with this program
https://drive.google.com/file/d/0B6XLM9Q2pQfnUFpBZzU5VU1EODQ/edit?usp=sharing  Don't worry, it won't delete any files. just fix them
5) check your RAM and CPU status through Task Manager
6) Final way. Reinstall your browser.

2011N2 · Answer

Hi,

bcn101, it is all the computer that is slow or only the browsers and Skype ?

Gabriel.

2011N2 · Answer

Hello,

Have you tried to restore your computer at a date where there was no problem ?

Gabriel.

2011N2 · Answer

Okay, but your computer is clean.
You can look at this for optimize your computer : https://support.microsoft.com/en-us/windows/optimize-windows-for-better-performance-6c70719b-d7b7-2ab3-d744-c88113c7e83a#optimize-windows-better-performance=windows-7

You can also use Ccleaner : https://ccm.net/downloads/security-and-maintenance/4555-ccleaner/

Gabriel.

2011N2 · Answer

Hello,

Can you do a speedtest please ? https://www.speedtest.net/
Post the results.

Gabriel.

2011N2 · Answer

Hello,

Okay it's low, that's why your navigation is slow, probably.

Gabriel.

2011N2 · Answer

Yes I agree with you but the connection is also a cause.

Your computer has just 1 Go of RAM memory, for Windows 7 the minimum recommanded is 2 Go.
It's probably the problem...

Gabriel.

2011N2 · Answer

Hello,

Buy new RAM memory, or nothing special...

Gabriel.

Netbook has been very slow again, possible virus?

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