Hacked account

Closed
willo1976 Posts 4 Registration date Saturday June 6, 2015 Status Member Last seen June 6, 2015 - Jun 6, 2015 at 12:35 PM
willo1976 Posts 4 Registration date Saturday June 6, 2015 Status Member Last seen June 6, 2015 - Jun 6, 2015 at 05:49 PM
hi,

My hotmail account is showing as hacked and I'm unable to sign in. I have tried to get a code sent to both my mobile and alternate email address however it doesn't send to either

4 replies

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,235
Jun 6, 2015 at 04:23 PM
Please tell me how it is showing has hacked!
0
willo1976 Posts 4 Registration date Saturday June 6, 2015 Status Member Last seen June 6, 2015
Jun 6, 2015 at 04:59 PM
Received a email from Microsoft saying my password word was incorrect and possible the account had been hacked.
0
willo1976 Posts 4 Registration date Saturday June 6, 2015 Status Member Last seen June 6, 2015
Jun 6, 2015 at 05:10 PM
My hotmail address still worked ok despite the change over to outlook, I've tried changing from hotmail.co.uk to outlook and I get the same problem.

Also all scans carried out have shown no issues with my PC.
0
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,235
Jun 6, 2015 at 05:07 PM
Hello Willo,

Hotmail has now been replaced by Outlook.com so Hotmail is now Outlook.com and your Hotmail account should work in Outlook.com.

See if this page will help you recover your account:

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Also, I suspect that your computer is not safe against intrusions.

Ambucias
Moderator and Virus/Security Contributor
0
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,235
Jun 6, 2015 at 05:43 PM
Hi

I suggest that you try this link (Account Live) and choose the option that you believe your account is being used by someone else and follow the prompts.

http://account.live.com/...

Good luck
0
willo1976 Posts 4 Registration date Saturday June 6, 2015 Status Member Last seen June 6, 2015
Jun 6, 2015 at 05:49 PM
Hi, I've carried out all the options offered, when requested for alternate email or mobile number to send code to the code never gets sent.

Guess I'll just create a new address and forget about all the saved email I had.
0