Hacked account

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Registration date
Saturday June 6, 2015
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Posts
4
Registration date
Saturday June 6, 2015
Status
Member
Last seen
June 6, 2015
-
hi,

My hotmail account is showing as hacked and I'm unable to sign in. I have tried to get a code sent to both my mobile and alternate email address however it doesn't send to either

4 replies

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47367
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Monday February 1, 2010
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Please tell me how it is showing has hacked!
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Saturday June 6, 2015
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Received a email from Microsoft saying my password word was incorrect and possible the account had been hacked.
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My hotmail address still worked ok despite the change over to outlook, I've tried changing from hotmail.co.uk to outlook and I get the same problem.

Also all scans carried out have shown no issues with my PC.
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Hello Willo,

Hotmail has now been replaced by Outlook.com so Hotmail is now Outlook.com and your Hotmail account should work in Outlook.com.

See if this page will help you recover your account:

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Also, I suspect that your computer is not safe against intrusions.

Ambucias
Moderator and Virus/Security Contributor
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Hi

I suggest that you try this link (Account Live) and choose the option that you believe your account is being used by someone else and follow the prompts.

http://account.live.com/...

Good luck
Posts
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Registration date
Saturday June 6, 2015
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June 6, 2015

Hi, I've carried out all the options offered, when requested for alternate email or mobile number to send code to the code never gets sent.

Guess I'll just create a new address and forget about all the saved email I had.