Galaxy 5s don't know the password

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Jrok - Apr 8, 2016 at 09:03 PM
Ambucias
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- Apr 9, 2016 at 04:51 PM
Hello, I bought a galaxy 5s but it has the previous owners samsung account linked to it. The issue is that I don't know the password to be able to remove the account how can I go about doing this?



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Ambucias
Posts
47366
Registration date
Monday February 1, 2010
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Moderator
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September 1, 2021
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Apr 9, 2016 at 04:51 PM
Greetings,

We are terribly sorry but CCM cannot help you to recover your lost password, because you can’t prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.

The reasons are explained in this link:

https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords
Best regards

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