Galaxy grand prime

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I have a galaxy grand prime phone second hand it was hard reset but it was synced before now it is asking for the email address and password and first; last names I don't have that information it will let me wifi but after I connect to a hoy spot it doesn't do anything else no dial pad on stuck like chuck please some one help me

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Wednesday November 16, 2016
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Create an email account and provide the information what they need.

Hope, it will resolve the issue.


Regards
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I can't get the info
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Did you enter the information - email address/ name ??
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I don't have it
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Please create a new one... and then enter
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It would not let me
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If you are able to connect with the internet then try to reset your security details. May be it helps. If it does not work...

Then, you need to contact with the person where you purchased the phone. Bring the phone along with the owner's photo ID to Samsung's showroom nearby you. They can reset it.

Hope, it will help you.
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Thanks I'm trying to root it
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Greetings,

I would love to help you, but you must be able to prove that you are the phone's legitimate owner and you can't. Everyday mobiles are stolen, although you may be honest, we do not wish to help potential criminals.

Please refer to the following FAQ regarding your phone's unlocking:

https://ccm.net/faq/1038-why-ccm-doesn-t-help-unlock-mobile-phones-smart-watches-or-sim-cards

Regards

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