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Galaxy grand prime

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Badstorm Posts 5 Registration date Monday November 21, 2016 Status Member Last seen November 22, 2016 - Nov 21, 2016 at 11:45 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 22, 2016 at 04:49 AM
I have a galaxy grand prime phone second hand it was hard reset but it was synced before now it is asking for the email address and password and first; last names I don't have that information it will let me wifi but after I connect to a hoy spot it doesn't do anything else no dial pad on stuck like chuck please some one help me
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4 responses

Answer 1 / 4
Mark_Wales Posts 93 Registration date Wednesday November 16, 2016 Status Contributor Last seen March 13, 2020
Nov 22, 2016 at 12:30 AM
Create an email account and provide the information what they need.

Hope, it will resolve the issue.


Regards
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Answer 2 / 4
Badstorm Posts 5 Registration date Monday November 21, 2016 Status Member Last seen November 22, 2016
Nov 22, 2016 at 01:14 AM
I can't get the info
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Mark_Wales Posts 93 Registration date Wednesday November 16, 2016 Status Contributor Last seen March 13, 2020
Nov 22, 2016 at 01:17 AM
Did you enter the information - email address/ name ??
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Badstorm Posts 5 Registration date Monday November 21, 2016 Status Member Last seen November 22, 2016
Nov 22, 2016 at 01:18 AM
I don't have it
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Mark_Wales Posts 93 Registration date Wednesday November 16, 2016 Status Contributor Last seen March 13, 2020
Nov 22, 2016 at 01:19 AM
Please create a new one... and then enter
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Badstorm Posts 5 Registration date Monday November 21, 2016 Status Member Last seen November 22, 2016
Nov 22, 2016 at 01:35 AM
It would not let me
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Mark_Wales Posts 93 Registration date Wednesday November 16, 2016 Status Contributor Last seen March 13, 2020
Nov 22, 2016 at 01:53 AM
If you are able to connect with the internet then try to reset your security details. May be it helps. If it does not work...

Then, you need to contact with the person where you purchased the phone. Bring the phone along with the owner's photo ID to Samsung's showroom nearby you. They can reset it.

Hope, it will help you.
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Answer 3 / 4
Badstorm Posts 5 Registration date Monday November 21, 2016 Status Member Last seen November 22, 2016
Nov 22, 2016 at 02:05 AM
Thanks I'm trying to root it
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Answer 4 / 4
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Nov 22, 2016 at 04:49 AM
Greetings,

I would love to help you, but you must be able to prove that you are the phone's legitimate owner and you can't. Everyday mobiles are stolen, although you may be honest, we do not wish to help potential criminals.

Please refer to the following FAQ regarding your phone's unlocking:

https://ccm.net/faq/1038-why-ccm-doesn-t-help-unlock-mobile-phones-smart-watches-or-sim-cards

Regards

Moderator
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