The purpose of microsoft

Why am i on this stupid website? Is it because i wanted to download explorer 11 and when i did download it , its so slow that its useless like...................MICROSOFT!! Everytime i have trouble with my computer (its usually connected to windows) and when i go on the internet and try to find advice on how to fix it i go to MICROSOFT and always the advice is so vague that i give up on asking microsoft anything much less than asking what time it is.