Printer is not "picking up" scanner

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STEVE - May 7, 2017 at 02:26 PM
robertjones4849

Posts: 3
Registration date: Wednesday May 31, 2017
Status: Member
Last seen: June 12, 2017

- May 31, 2017 at 05:23 AM

Hello,

My H P Deskjet 2050 J510 printer works perfectly, but I am not able to scan any documents any longer. When I press the scanner icon I get the following flag: The H P Deskjet 2050 J510 series was not found.

Any advice please?

Kind Regards
Steve

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2 replies

Answer 1 / 2

Ambucias

Posts: 47366
Registration date: Monday February 1, 2010
Status: Moderator
Last seen: September 1, 2021

11,320
May 7, 2017 at 04:40 PM

Hi Steve

Try reinstalling the driver.

Good luck

Answer 2 / 2

robertjones4849

Posts: 3
Registration date: Wednesday May 31, 2017
Status: Member
Last seen: June 12, 2017

May 31, 2017 at 05:23 AM

It may be due to driver settings error. Uninstall your printer driver and dowload latest driver from hp. Install and try scanning .

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