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Printer is not "picking up" scanner

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STEVE - May 7, 2017 at 02:26 PM
robertjones4849 Posts 3 Registration date Wednesday May 31, 2017 Status Member Last seen June 12, 2017 - May 31, 2017 at 05:23 AM
Hello,

My H P Deskjet 2050 J510 printer works perfectly, but I am not able to scan any documents any longer. When I press the scanner icon I get the following flag: The H P Deskjet 2050 J510 series was not found.

Any advice please?

Kind Regards
Steve

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2 responses

Answer 1 / 2
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
May 7, 2017 at 04:40 PM
Hi Steve

Try reinstalling the driver.

Good luck
Answer 2 / 2
robertjones4849 Posts 3 Registration date Wednesday May 31, 2017 Status Member Last seen June 12, 2017
May 31, 2017 at 05:23 AM
It may be due to driver settings error. Uninstall your printer driver and dowload latest driver from hp. Install and try scanning .