Old Hotmail password

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livichka Posts 1 Registration date Friday 25 August 2017 Status Member Last seen 25 August 2017 - 25 Aug 2017 à 05:03
Livichka - 31 Aug 2017 à 03:01

I used to have a hotmail acc. a long time ago, but when it chaged to Microsoft something went wrong and I could no longer access it.
Since then I'm using both gmail and icloud, but I now need to get my old one back.
I have tried to do this numerous times, with no success and since I cannot remember
my passwords or security questions, I'm going around in circles.Driving me mad....!!
Please can someone advise me how to go about it, or do I have to go to some call center in the US, only to get instru tions I don't understand. HELP!

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5 responses

Réponse 1 / 5

Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
25 Aug 2017 à 05:10

When is the last time you successfully accessed your account?

When you created the account, did you register an alternate recovery email address or phone number to which you have access to receive a reset code?

Livichka
25 Aug 2017 à 06:22

I last used it about 3 or 4 years ago.
I have an alternative email, and I did recieve a reset code, but then it still wants the password/security question in the exact same format. I thought I remebered a couple of the old passwords but not the security question so therefore it comes back the I haven't provided enough information....yes be ause I don't know the answer!!Lol.
Do you think if I contact Microsoft support there is a way they might be able to reset it manually?
Btw, thanks

Réponse 2 / 5

Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
25 Aug 2017 à 16:49

Try to send an email to your Hotmail account, wait 45 minutes and tell me if it bounces back.

Livichka
29 Aug 2017 à 05:03

Yes, have tried it twice now, comes back straight away.

Livichka
30 Aug 2017 à 06:58

You asked me to send an email to my old hotmail account, to see if it gets delivered or not
It hasn't gone through, ( at least I know now that I don't have 3 million emails which I have been unable to access.)

Livichka
30 Aug 2017 à 07:12

Ah, didn't see the message from alexalex.
You were asking about phoneconfirmation, not sure how that works?

Réponse 3 / 5

Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
29 Aug 2017 à 05:09

When the email comes back straight away it's because the account has been deleted from the server.

Sorry

Réponse 4 / 5

alexalex88r Posts 10 Status Member 2
29 Aug 2017 à 11:22

Doesn't phone confirmation work?

Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
29 Aug 2017 à 16:36

I don't know what you mean.

Réponse 5 / 5

Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
30 Aug 2017 à 16:11

Your account has been deleted from the server.

Livichka
31 Aug 2017 à 03:01

Ok, thanks

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