Help in opening wifes old gmail account please

Closed
ericedvv
Posts
2
Registration date
Saturday November 18, 2017
Status
Member
Last seen
November 18, 2017
- Updated on Nov 18, 2017 at 04:31 AM
Ambucias
Posts
47365
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
- Nov 18, 2017 at 04:42 AM
My wife just lost her son he past away recently i am trying to help her unlock her old account as she has pictures and videos of her son she wants copied .SHE does not remember the old phone number used for recovery .But has the old pass word and fathers middle name .When we try to open it we get the bull shit that we can not verify its you .i ,we need your help to open it we called google and they said we need150.00 to do this .I explained what happened and he laughed and said sorry i need the money .If i had been in front of him i would of hit him .Now I need help to open my wifes account no questions asked ,I am asking nicely ,my email is ******@gmail.com her e mail was ******@gmail.com password onelve14 fathers middle name lee my phone number is ****** i expect an immiediate response as this is unacceptable !

3 replies

Ambucias
Posts
47365
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,283
Nov 18, 2017 at 04:34 AM
Hello

You could not have called Google as Google nor Gmail have a customer service line. Those who pretend to be Google or Gmail are scammers; they ask for money but they cannot recover any account.

When is the last time you or your wife successfully accessed your account?
0
ericedvv
Posts
2
Registration date
Saturday November 18, 2017
Status
Member
Last seen
November 18, 2017

Nov 18, 2017 at 04:36 AM
we have not been able to access it since she got out of prison but since her son has died its been a real problem as all of her photos of him were on this account its been maybe 6 years
0
Ambucias
Posts
47365
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,283
Nov 18, 2017 at 04:42 AM
Hi

When there is no activity on a Gmail account for a period of 9 months, the account is deleted from the server, it no longer exists, hence it can't be recovered.

0