Help in opening wifes old gmail account please

My wife just lost her son he past away recently i am trying to help her unlock her old account as she has pictures and videos of her son she wants copied .SHE does not remember the old phone number used for recovery .But has the old pass word and fathers middle name .When we try to open it we get the bull shit that we can not verify its you .i ,we need your help to open it we called google and they said we need150.00 to do this .I explained what happened and he laughed and said sorry i need the money .If i had been in front of him i would of hit him .Now I need help to open my wifes account no questions asked ,I am asking nicely ,my email is ******@gmail.com her e mail was ******@gmail.com password onelve14 fathers middle name lee my phone number is ****** i expect an immiediate response as this is unacceptable !