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Facebook disabled reviewing additional documents

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slicknick87 Posts 2 Registration date Friday November 24, 2017 Status Member Last seen November 24, 2017 - Updated on Nov 24, 2017 at 06:17 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 25, 2017 at 04:39 AM
I keep getting this message "unfortunately you can't log into your account while we're reviewing the additional documents." It's been over a week now. I've tried to submit an appeal but it's saying the email address doesn't belong to a disabled account, so it's not disabled apparently. What should I do?

2 responses

Answer 1 / 2
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Nov 24, 2017 at 06:16 PM
Have you submitted to Facebook the document that Facebook has requested from you? You will not be able to recover your account until you do.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Nov 24, 2017 at 06:17 PM
You must have received an email or sms requesting the documents.
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slicknick87 Posts 2 Registration date Friday November 24, 2017 Status Member Last seen November 24, 2017
Nov 24, 2017 at 08:17 PM
I never got an email. How do I get them to resend it?
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Answer 2 / 2
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Nov 25, 2017 at 04:39 AM
See the links below and they will guide you into getting your account back:

https://www.facebook.com/help/contact/260749603972907
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