HP dv6500 Problem

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 Irene -
Hi,

I was using my computer yesterday and I put it in hibernation mode. After about an hour, I tried to turn it on and it opened to my desktop screen, but the keyboard and touchpad were not working. I restarted my computer, and it opened to the login screen, where I was able to type in my password. However, after this, it opened only to a grey screen where it would stay there. I am able to open safe mode and access my files but I am not able to use it normally.

If anyone can help, PLEASE email me! I have no idea what to do :(

Thank you so much for your help!

2 replies

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19
Registration date
Monday December 29, 2008
Status
Member
Last seen
June 18, 2009
10
Hey there,

You still can try doing a system restore! Try doing it on safe mode!

Link: http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx
Thanks! I will try that now. Will that delete any of my files or folders?
I tried System Restore and it did not work :( ..any other suggestions?

Thanks again!