Recovering deleted email/unable to delete

Closed
StephMolloy Posts 2 Registration date Thursday February 1, 2018 Status Member Last seen February 1, 2018 - Updated on Feb 1, 2018 at 05:37 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Feb 1, 2018 at 05:22 PM
I sent a ticket to tech support yesterday morning to recover missing emails from June 2016 - I need to retrieve them for legal reasons. I received and email saying that they emails would be returned to my "all mail" folder within 24 hours, which they have not. Now I am unable to deleted emails and deleted emails are popping back into my account (thousands of deleted emails). I've sent another ticket to tech support and got the same response, that the emails will be returned to my account. This seems like a pretty unique problem and I'm not sure who to go to.

1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Feb 1, 2018 at 05:01 PM
Hi

What you say "sending a ticket" to Gmail seems to me impossible. Gmail does not have direct customer tech support service, unless, perhaps if it's a paid account. Many pretend to be from Gmail but they are scammers.

I hope you have not given personal information.
0
StephMolloy Posts 2 Registration date Thursday February 1, 2018 Status Member Last seen February 1, 2018
Feb 1, 2018 at 05:03 PM
I haven't given any personal information, no. I changed my password. The emails I'm receiving are from mail-support@google.com

The site that I used to report the issue is:
https://support.google.com/mail?ctx=gcp#topic=7065107
0
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Feb 1, 2018 at 05:22 PM
Steph,

I don't see in the link you have given me anywhere you can send a ticket unless you posted on the forum.

Anyhow, there is a way to recover deleted emails but there is a limit as to the time span. 2016 seems to old. Every few months, Google makes a sweep and erases deleted messages from the server.

You want to try it anyway?
0