Rootkit, worm or spyware [Solved/Closed]

Sam - Mar 8, 2018 at 10:06 AM - Latest reply: Sammy1311 29 Posts Thursday March 8, 2018Registration date March 9, 2018 Last seen
- Mar 9, 2018 at 06:36 PM
Hello, I have a terrible virus that's managed to override every anti virus software that I've installed including Kaspersky, and I imagine it also infiltrated windows defender. Kaspersky has obviously been giving it a real fight but it's still not good enough, as it managed to stop the Rootkit scan evil I dozed off for a few minutes, and it turned off windows defender without me even noticing.
Its taken control of my touchpad (if I should put it that way) and I notice that when I tap on any search bar it continuously types a long string of numbers, prevent me from doing any searches.
But I've noticed that when I ran into these search bar I can type uninterrupted so I guess it really is working with the touch pad
I could seriously use some help. I'm kind low on cash at the moment so I can't afford a new computer, external hardrive for back up in case of a system format, nor a proper anti-virus software.
What are my best low budget options? I highly appreciate any advice



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46 replies

ac3mark 9309 Posts Monday June 3, 2013Registration dateModeratorStatus May 16, 2018 Last seen - Mar 8, 2018 at 02:02 PM
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housecall.trendmicro.com

Freee!
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Sammy1311 29 Posts Thursday March 8, 2018Registration date March 9, 2018 Last seen - Mar 8, 2018 at 02:04 PM
Thank you
Ambucias 51585 Posts Monday February 1, 2010Registration dateModeratorStatus May 17, 2018 Last seen - Mar 8, 2018 at 04:24 PM
Why Trend Micro ?
ac3mark 9309 Posts Monday June 3, 2013Registration dateModeratorStatus May 16, 2018 Last seen - Mar 8, 2018 at 05:04 PM
Online download, it is streamlined. Never had issues, and usually finds a problem or two if I use it.
Ambucias 51585 Posts Monday February 1, 2010Registration dateModeratorStatus May 17, 2018 Last seen - Mar 8, 2018 at 04:22 PM
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To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag :
http://www.nicolascoolman.fr/download/zhpdiag/
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7, 8 and 10 users, click right to ensure you run with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

http://www.tinyupload.com/index.php

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

9. Copy the url link obtained from tinyupload and paste it here in your reply.

Ambucias
CCM Moderator and Virus/Security Contributor
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Sammy1311 29 Posts Thursday March 8, 2018Registration date March 9, 2018 Last seen - Mar 9, 2018 at 05:25 AM
Ambucias I am still having trouble with my computer. There is a really bad virus that appears to be taking control of operating system. Its still entering strings of numbers when I tap on search bars or panels, and my computer is still moving slower than normal.

Additionally what worries me most is, after this virus, I have noticed that when I turn on my computer it immediately gives the option of booting normally (by pressing the enter key) or choosing another mode (by pressing F8), which is unsual. It also making strange random key sounds without me touching anything and I can't use my touch pad without first pressing a key on my keyboard.

Is there anything that can be done without option of formatting. I really wish I could use that option but I have over 100 GB in prority files and 500 GB in others so I would need a device with sufficent space, which for me, would require a purchase, which I can't afford right now.
Ambucias 51585 Posts Monday February 1, 2010Registration dateModeratorStatus May 17, 2018 Last seen > Sammy1311 29 Posts Thursday March 8, 2018Registration date March 9, 2018 Last seen - Mar 9, 2018 at 05:32 AM
Hi Sammy

Did you use your computer with Internet after we cleaned it up?

What is the make and model of your machine?

What is the operating system ?

Could you please run another ZHP diag scan and upload on http://www.tinyupload.com/index.php

(make sure you upload the new report not the old one which you should delete)
Sammy1311 29 Posts Thursday March 8, 2018Registration date March 9, 2018 Last seen - Mar 9, 2018 at 05:35 AM
Ok I will, I am running one as we speak. By the My OS is Windows 7 Home edition and the make of the computer is an Acer Aspire E1-572-6660
Sammy1311 29 Posts Thursday March 8, 2018Registration date March 9, 2018 Last seen - Mar 9, 2018 at 06:26 AM
Sammy1311 29 Posts Thursday March 8, 2018Registration date March 9, 2018 Last seen - Mar 9, 2018 at 06:28 AM
Ok Ambucias I finally managed to get it done, it's like the system becoming more affected by the day.

It kept making random sounds throughout the scan as though I were making an error at something
Ambucias 51585 Posts Monday February 1, 2010Registration dateModeratorStatus May 17, 2018 Last seen - Mar 9, 2018 at 04:55 PM
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Hi Sammy

You computer has a lot of orphan and temporary files as well as one useless application file but is free of any malware.

I suggest you download, install and run CCleaner, a free and efficient tool. I use it once a week.

http://ccm.net/download/download-33-ccleaner

It will delete all useless temporary files.

Also, with the same tool, click on the gear wheel and clean the registry.

Let me know should you have further problem

Have fun

P.S. Most the temporary files are Chrome files.
Sammy1311 29 Posts Thursday March 8, 2018Registration date March 9, 2018 Last seen - Mar 9, 2018 at 06:11 PM
Ok thank you Ambucias
Ambucias 51585 Posts Monday February 1, 2010Registration dateModeratorStatus May 17, 2018 Last seen > Sammy1311 29 Posts Thursday March 8, 2018Registration date March 9, 2018 Last seen - Mar 9, 2018 at 06:21 PM
You are totally welcome. The pleasure is all mine and I won't share it with anybody else.

You are a very nice person.
Sammy1311 29 Posts Thursday March 8, 2018Registration date March 9, 2018 Last seen - Mar 9, 2018 at 06:36 PM
You too are also a very good person.