PC running slow

- - Latest reply: Ambucias
Registration date
Monday February 1, 2010
Last seen
November 22, 2018
- Mar 15, 2018 at 04:59 PM
Hi. My PC is running very slow lately and I can't do pretty much anything on it. Browsers are opening after about 5 minutes and when trying to type something, the letters are showing very late. Then it just blocks.. It is frustrating. I can't open anything from pictures, local drivers because they just freeze. I stay to mention that I downloaded few games lately from internet, and I am thinking that maybe I got some viruses.. Any solutions?
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Registration date
Monday February 1, 2010
Last seen
November 22, 2018
Thank you
Hello Elena,

Yes Elana, you are correct. In my view your computer has been contaminated by viruses.

To help you, I must identify the viruses and their location.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag :
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7, 8 and 10 users, click right to ensure you run with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :


8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

9. Copy the url link obtained from tinyupload and paste it here in your reply.

CCM Moderator and Virus/Security Contributor
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