PC running slow
Closed
Elena8907
-
15 Mar 2018 à 09:38
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 15 Mar 2018 à 16:59
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 15 Mar 2018 à 16:59
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1 response
Ambucias
Posts
47312
Registration date
Monday 1 February 2010
Status
Moderator
Last seen
28 March 2026
11,166
15 Mar 2018 à 16:59
15 Mar 2018 à 16:59
Hello Elena,
Yes Elana, you are correct. In my view your computer has been contaminated by viruses.
To help you, I must identify the viruses and their location.
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.
1. Open this link and download ZHPDiag :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista, Win 7, 8 and 10 users, click right to ensure you run with admin right)
4. Double click on the short cut ZHPDiag on your Destktop.
5 Click on scan
Wait for the tool to finished (maybe a long time)
6. Close ZHPDiag.
7. To transmit the report, click on this link :
http://www.tinyupload.com/index.php
8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from tinyupload and paste it here in your reply.
Ambucias
CCM Moderator and Virus/Security Contributor
Yes Elana, you are correct. In my view your computer has been contaminated by viruses.
To help you, I must identify the viruses and their location.
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.
1. Open this link and download ZHPDiag :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista, Win 7, 8 and 10 users, click right to ensure you run with admin right)
4. Double click on the short cut ZHPDiag on your Destktop.
5 Click on scan
Wait for the tool to finished (maybe a long time)
6. Close ZHPDiag.
7. To transmit the report, click on this link :
http://www.tinyupload.com/index.php
8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from tinyupload and paste it here in your reply.
Ambucias
CCM Moderator and Virus/Security Contributor
