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Network error

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Meagan - May 28, 2018 at 06:55 PM
 Blocked Profile - May 30, 2018 at 04:05 PM
Pretty sure I have a virus and or have been hacked. Amoung many other problems I can't access Google play (shows RH-1), and network finishing error code issue now.. How do I fix this?

2 responses

Answer 1 / 2
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
May 29, 2018 at 04:52 AM
Hi

I am certain that you have not been hacked.

This article will guide in correcting the errors:

https://android-fix.com/google-play-problems/6-error-retrieving-information-from-server-rh-01.html
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Answer 2 / 2
Meagan
May 30, 2018 at 02:11 AM
Pretty sure I'm hacked, could possibly just be a virus what can i do to figure out which? I have fixed previous issue...
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Blocked Profile
Updated on May 30, 2018 at 04:06 PM
What is the previous issue? The play store connection? If you feel you have been hacked, then reset the phone back to factory conditions. You will lose all of your contacts and apps, but it is worth it as you have been hacked! I would start with removing all downloaded apps!
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