Kaspersky no scan on mobile phone

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faraone2015 Posts 13 Registration date Sunday September 20, 2015 Status Member Last seen July 27, 2018 - Updated on Jul 26, 2018 at 05:01 PM
faraone2015 Posts 13 Registration date Sunday September 20, 2015 Status Member Last seen July 27, 2018 - Jul 27, 2018 at 05:47 AM
Hello,
i connect my smartphone to the computer it works good.but when i want to scan my smartphhone using kaspersky internet security i could not.an image appears saying " No external devices connected to the computer are detected "

2 responses

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Jul 26, 2018 at 05:04 PM
Give us details on your Kaspersky software and your mobile phone.
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faraone2015 Posts 13 Registration date Sunday September 20, 2015 Status Member Last seen July 27, 2018
Jul 26, 2018 at 05:14 PM
hello and thankyou for your reply. well my kis is 18.0.0.405 (i).and my mobile is samsung galaxy j5 (2016)
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Jul 26, 2018 at 05:23 PM
Guter Abend

Do you have Kaspersky Internet Security for Android ?
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faraone2015 Posts 13 Registration date Sunday September 20, 2015 Status Member Last seen July 27, 2018
Jul 26, 2018 at 05:33 PM
no i don´t .i have CM Security Lite, Net Master
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171 > faraone2015 Posts 13 Registration date Sunday September 20, 2015 Status Member Last seen July 27, 2018
Jul 26, 2018 at 05:46 PM
Well you can't scan your mobile phone with your PC using Kaspersky unless you purchase and install Kaspersky's Internet Security for Android. CM security is free and should be sufficient to ensure your phone's security.

Kaspersky's Internet Security for Android would cost around 7 Euros for one year. Your phone would then be detected.
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faraone2015 Posts 13 Registration date Sunday September 20, 2015 Status Member Last seen July 27, 2018
Jul 27, 2018 at 05:47 AM
hello,sorry i see it just wright now "Guten Abend "
thankyou you so much ,i will try to instal kis , and will tell you how is going...
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