Menu
Ask a question Report

Broken phone how to recover data [Closed]

-
Android Ask a question Report
Hello, my sons phone fell and broke the screen and we are trying to recover all his info but the app is blocking the process is the anything that can be done.



See more 

4 replies

Report
Posts
33
Registration date
Thursday August 16, 2018
Status
Member
Last seen
July 18, 2019
 1
0
Thank you
Can you please specify what app is blocking the recovery process? And what's the phone model?
Report
-
It's a Samsung s6 and the app is cm securities
Report
Posts
51026
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
July 18, 2019
 11283
0
Thank you
You must remove CM Security
Report
Dayshunds14
Posts
33
Registration date
Thursday August 16, 2018
Status
Member
Last seen
July 18, 2019
 1 -
Yup, agreed!
Report
Posts
17
Registration date
Wednesday October 17, 2018
Status
Member
Last seen
December 7, 2018
0
Thank you
Since it is a Samsung. I would recommend logging into his google play account from a computer. From there you will be able to navigate to his apps that he has installed and you can uninstall the app. After that you should be able to backup the rest of the data just fine.

Hope this helps!
Report
Posts
2
Registration date
Friday June 8, 2018
Status
Member
Last seen
October 29, 2018
0
Thank you
Try your google account. At least you can buy a new smartphone, and set up your old google account on it, synchronizing all the data. It may work)
Ask a question