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Broken phone how to recover data

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fordgixxer - Updated on Sep 28, 2018 at 05:04 AM
Dmitry_Rogov
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 - Oct 29, 2018 at 09:55 AM
Hello, my sons phone fell and broke the screen and we are trying to recover all his info but the app is blocking the process is the anything that can be done.



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Answer 1 / 4
Dayshunds14
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Sep 27, 2018 at 08:38 PM
Can you please specify what app is blocking the recovery process? And what's the phone model?
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Fordgixxer
Sep 28, 2018 at 06:01 AM
It's a Samsung s6 and the app is cm securities
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Answer 2 / 4
Ambucias
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Sep 28, 2018 at 04:52 PM
You must remove CM Security
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Dayshunds14
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Oct 2, 2018 at 10:30 PM
Yup, agreed!
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Answer 3 / 4
TheComputerDoc
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Oct 17, 2018 at 02:46 PM
Since it is a Samsung. I would recommend logging into his google play account from a computer. From there you will be able to navigate to his apps that he has installed and you can uninstall the app. After that you should be able to backup the rest of the data just fine.

Hope this helps!
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Answer 4 / 4
Dmitry_Rogov
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Oct 29, 2018 at 09:55 AM
Try your google account. At least you can buy a new smartphone, and set up your old google account on it, synchronizing all the data. It may work)
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