Broken phone how to recover data [Closed]

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Hello, my sons phone fell and broke the screen and we are trying to recover all his info but the app is blocking the process is the anything that can be done.



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4 replies

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Thursday August 16, 2018
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November 19, 2018
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Thank you
Can you please specify what app is blocking the recovery process? And what's the phone model?
It's a Samsung s6 and the app is cm securities
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50318
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Monday February 1, 2010
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November 22, 2018
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Thank you
You must remove CM Security
Dayshunds14
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23
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Thursday August 16, 2018
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November 19, 2018
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Yup, agreed!
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Wednesday October 17, 2018
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December 7, 2018
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Since it is a Samsung. I would recommend logging into his google play account from a computer. From there you will be able to navigate to his apps that he has installed and you can uninstall the app. After that you should be able to backup the rest of the data just fine.

Hope this helps!
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Friday June 8, 2018
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October 29, 2018
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Try your google account. At least you can buy a new smartphone, and set up your old google account on it, synchronizing all the data. It may work)