Broken phone how to recover data

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fordgixxer - Updated on Sep 28, 2018 at 05:04 AM
Dmitry_Rogov Posts 2 Registration date Friday June 8, 2018 Status Member Last seen October 29, 2018 - Oct 29, 2018 at 09:55 AM
Hello, my sons phone fell and broke the screen and we are trying to recover all his info but the app is blocking the process is the anything that can be done.



4 responses

Dayshunds14 Posts 35 Registration date Thursday August 16, 2018 Status Member Last seen September 12, 2019 1
Sep 27, 2018 at 08:38 PM
Can you please specify what app is blocking the recovery process? And what's the phone model?
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It's a Samsung s6 and the app is cm securities
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Sep 28, 2018 at 04:52 PM
You must remove CM Security
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Dayshunds14 Posts 35 Registration date Thursday August 16, 2018 Status Member Last seen September 12, 2019 1
Oct 2, 2018 at 10:30 PM
Yup, agreed!
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TheComputerDoc Posts 17 Registration date Wednesday October 17, 2018 Status Member Last seen December 7, 2018
Oct 17, 2018 at 02:46 PM
Since it is a Samsung. I would recommend logging into his google play account from a computer. From there you will be able to navigate to his apps that he has installed and you can uninstall the app. After that you should be able to backup the rest of the data just fine.

Hope this helps!
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Dmitry_Rogov Posts 2 Registration date Friday June 8, 2018 Status Member Last seen October 29, 2018
Oct 29, 2018 at 09:55 AM
Try your google account. At least you can buy a new smartphone, and set up your old google account on it, synchronizing all the data. It may work)
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