Broken phone how to recover data

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fordgixxer - Updated on Sep 28, 2018 at 05:04 AM
Dmitry_Rogov Posts 2 Registration date Friday 8 June 2018 Status Member Last seen 29 October 2018 - 29 Oct 2018 à 09:55
Hello, my sons phone fell and broke the screen and we are trying to recover all his info but the app is blocking the process is the anything that can be done.



4 responses

Dayshunds14 Posts 35 Registration date Thursday 16 August 2018 Status Member Last seen 12 September 2019 1
27 Sep 2018 à 20:38
Can you please specify what app is blocking the recovery process? And what's the phone model?
It's a Samsung s6 and the app is cm securities
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
28 Sep 2018 à 16:52
You must remove CM Security
Dayshunds14 Posts 35 Registration date Thursday 16 August 2018 Status Member Last seen 12 September 2019 1
2 Oct 2018 à 22:30
Yup, agreed!
TheComputerDoc Posts 17 Registration date Wednesday 17 October 2018 Status Member Last seen 7 December 2018
17 Oct 2018 à 14:46
Since it is a Samsung. I would recommend logging into his google play account from a computer. From there you will be able to navigate to his apps that he has installed and you can uninstall the app. After that you should be able to backup the rest of the data just fine.

Hope this helps!
Dmitry_Rogov Posts 2 Registration date Friday 8 June 2018 Status Member Last seen 29 October 2018
29 Oct 2018 à 09:55
Try your google account. At least you can buy a new smartphone, and set up your old google account on it, synchronizing all the data. It may work)