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Broken phone how to recover data [Closed]

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Friday June 8, 2018
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Hello, my sons phone fell and broke the screen and we are trying to recover all his info but the app is blocking the process is the anything that can be done.



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Can you please specify what app is blocking the recovery process? And what's the phone model?
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It's a Samsung s6 and the app is cm securities
Answer 2 / 4
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You must remove CM Security
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Yup, agreed!
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Since it is a Samsung. I would recommend logging into his google play account from a computer. From there you will be able to navigate to his apps that he has installed and you can uninstall the app. After that you should be able to backup the rest of the data just fine.

Hope this helps!
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Try your google account. At least you can buy a new smartphone, and set up your old google account on it, synchronizing all the data. It may work)
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