Broken phone how to recover data

fordgixxer - Sep 27, 2018 at 08:34 PM - Latest reply: TheComputerDoc 13 Posts Wednesday October 17, 2018Registration date October 19, 2018 Last seen
- Oct 17, 2018 at 02:46 PM
Hello, my sons phone fell and broke the screen and we are trying to recover all his info but the app is blocking the process is the anything that can be done.



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Dayshunds14 18 Posts Thursday August 16, 2018Registration date October 8, 2018 Last seen - Sep 27, 2018 at 08:38 PM
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Thank you
Can you please specify what app is blocking the recovery process? And what's the phone model?
It's a Samsung s6 and the app is cm securities
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Ambucias 55643 Posts Monday February 1, 2010Registration dateModeratorStatus October 21, 2018 Last seen - Sep 28, 2018 at 04:52 PM
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Thank you
You must remove CM Security
Dayshunds14 18 Posts Thursday August 16, 2018Registration date October 8, 2018 Last seen - Oct 2, 2018 at 10:30 PM
Yup, agreed!
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TheComputerDoc 13 Posts Wednesday October 17, 2018Registration date October 19, 2018 Last seen - Oct 17, 2018 at 02:46 PM
0
Thank you
Since it is a Samsung. I would recommend logging into his google play account from a computer. From there you will be able to navigate to his apps that he has installed and you can uninstall the app. After that you should be able to backup the rest of the data just fine.

Hope this helps!
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