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Broken phone how to recover data [Closed]

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Hello, my sons phone fell and broke the screen and we are trying to recover all his info but the app is blocking the process is the anything that can be done.



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Report Respond to Dayshunds14
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Thursday August 16, 2018
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Can you please specify what app is blocking the recovery process? And what's the phone model?
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It's a Samsung s6 and the app is cm securities
Report Respond to Ambucias
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You must remove CM Security
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Dayshunds14
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Yup, agreed!
Report Respond to TheComputerDoc
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Since it is a Samsung. I would recommend logging into his google play account from a computer. From there you will be able to navigate to his apps that he has installed and you can uninstall the app. After that you should be able to backup the rest of the data just fine.

Hope this helps!
Report Respond to Dmitry_Rogov
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Try your google account. At least you can buy a new smartphone, and set up your old google account on it, synchronizing all the data. It may work)
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