Cannot retrieve password

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Tuesday January 15, 2019
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- - Latest reply: Ratnendra Ashok
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Wednesday November 28, 2018
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April 11, 2019
- Jan 16, 2019 at 04:11 AM
I'm in serious need of help retrieving my password for a Gmail account I have had for years. I no longer have the phone nor the phone number attached. The recover email is also a problem. I have the original email address attached. Please help
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Posts
273
Registration date
Wednesday November 28, 2018
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Verified expert
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April 11, 2019
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Thank you
Hi,

To retrieve your password, you have to prove your identity. Unfortunately, if you do not have access to any of these two - alternate email address or the registered phone number, you will not be able to prove your identity and account cannot be recovered.

Please revert in case of any query! 
Thanks 
Ratnendra Ashok

Community Manager - CCM.net

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