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Glitches Moto E5 play Android mobile

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GanjaQueen Posts 5 Registration date Wednesday December 18, 2019 Status Member Last seen December 20, 2019 - Updated on Dec 18, 2019 at 09:08 PM
HelpiOS Posts 14663 Registration date Friday October 30, 2015 Status Moderator Last seen February 1, 2025 - Dec 20, 2019 at 03:26 PM
I have the Moto E5 play, and when I'm playing a game or online, or even watching a movie or video, my phone will glitch, screen flashes white and screen goes to what I was previously doing. What's causing this and what can I do to attempt resolving this matter?Hello,



System Configuration: Android / Chrome 78.0.3904.108
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HelpiOS Posts 14663 Registration date Friday October 30, 2015 Status Moderator Last seen February 1, 2025 1,868
Dec 20, 2019 at 03:26 PM
Hi,

Check if your phone is up to date by going to Settings > System > System Updates. If an update is available, install it.

If no update is available, try a force reboot by pressing and holding the power button for 10 to 20 seconds.

In case the above instructions don't solve the issues, download the Lenovo Moto Smart Assistant tool to diagnose and try to fix your phone.