Lost log in code

Closed
delana469 - May 10, 2021 at 03:12 PM
David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen October 7, 2021 - May 11, 2021 at 03:33 AM
Hello,

m husband passed away last august and im trying to recover his password to connect t o his old computer. i know his security questions, but i am still unable to access the computer.


System Configuration: Windows / Chrome 90.0.4430.93

1 reply

David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen October 7, 2021 6,943
Updated on May 11, 2021 at 03:34 AM
Hello, there is this Windows guide on how to reset your local account password. As you know the security questions, you should be able to reset the password and create a new one. Here are the steps:
  • After incorrectly entering a password you should be prompted to Reset Password.
  • Select the Reset password link on the sign-in screen. If you use a PIN instead, see PIN sign-in issues. If you're using a work device that's on a network, you may not see an option to reset your password or PIN. In that case, contact your administrator.
  • Answer your security questions.
  • Enter a new password.
  • Sign in as usual with the new password.


Let me know how you get on,

David


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