Computer will not turn on

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StevenThehRo - Nov 17, 2009 at 03:04 PM
badboy_nexus
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- Dec 4, 2009 at 09:24 PM
Hello,

Ok, I was trying to fix my friends computer. It has a history of randomly shutting off.

After putting sensorsview on it (Temp. gauge) and CPUcool (Temp gauge/fan control) I found out the CPU temp. was reaching 80-90 at times. I tried to do some research on that and was pointed to a program that would give me a report on the computer (It shut off on me a couple times in the process..but stayed on for awhile when I finally got it to stay on).

This is the info it turned up:

***** Start of Report *****
--------------------------------------------------------------------------------
<<< Computer Overview >>>
--------------------------------------------------------------------------------

<<< Mainboard >>>
--------------------------------------------------------------------------------
CPU Temperature: 81.50°C td
Auxiliary Temperature: 113.50°C td
Notice 224: SMBIOS/DMI information may be inaccurate.
Tip 2511: Some memory slots are free so the memory can
be easily upgraded.
Warning 2523: Memory bus speed exceeds memory rated speed.
Reduce memory bus speed.
Warning 2542: Memory bus speed exceeds Chipset rated speed.
Reduce FSB/memory multiplier.
Warning 2518: Mainboard temperature is too high.
<<< Processors >>>
--------------------------------------------------------------------------------
CPU Temperature: 84.50°C td
Notice 224: CPU 1 [Processor 0, Core 0, Thread 0] :
SMBIOS/DMI information may be inaccurate.
Warning 215: CPU 1 [Processor 0, Core 0, Thread 0] : CPU
temperature is too high! Check fan(s)!
CPU Temperature: 85.50°C td
Notice 224: CPU 2 [Processor 0, Core 1, Thread 0] :
SMBIOS/DMI information may be inaccurate.
Warning 215: CPU 2 [Processor 0, Core 1, Thread 0] : CPU
temperature is too high! Check fan(s)!
<<< Buses and Devices >>>
--------------------------------------------------------------------------------

<<< Power Management >>>
--------------------------------------------------------------------------------
Notice 224: SMBIOS/DMI information may be inaccurate.
<<< Displays and Display Adapters >>>
--------------------------------------------------------------------------------
Tip 314: Video Adapter : NVIDIA GeForce 9800 GTX/9800
GTX+ (128 SP 1.75GHz, 512MB DDR3 2x1.12GHz,
PCIe 1.00 x16) : Video BIOS is too old. Check
for an update.
Notice 2539: Video Adapter : NVIDIA GeForce 9800 GTX/9800
GTX+ (128 SP 1.75GHz, 512MB DDR3 2x1.12GHz,
PCIe 1.00 x16) : Disabled environment
monitors have been enabled. Check readings.
Tip 2221: Video Adapter : NVIDIA GeForce 9800 GTX/9800
GTX+ (128 SP 1.75GHz, 512MB DDR3 2x1.12GHz,
PCIe 1.00 x16) : Driver is not certified.
Tip 319: Video Adapter : NVIDIA GeForce 9800 GTX/9800
GTX+ (128 SP 1.75GHz, 512MB DDR3 2x1.12GHz,
PCIe 1.00 x16) : A refresh rate of at least
75Hz is recommended. Increase it if possible.
Warning 300: Monitor/Panel : Plug and Play Monitor :
Unknown monitor. Install the driver for the
monitor (or similar model) for optimum
performance.
<<< Physical Disks >>>
--------------------------------------------------------------------------------
Warning 3103: Maxtor 6B200S0 (204GB, SATA150, 3.5", 7200rpm,
NCQ, 16MB Cache) (C:) : Acoustic Management
enabled. Peformance may be impaired.
<<< Printers and Faxes >>>
--------------------------------------------------------------------------------

<<< Ports >>>
--------------------------------------------------------------------------------

<<< Game Controllers >>>
--------------------------------------------------------------------------------
Error: No devices found. : No controllers present!
<<< Audio Devices >>>
--------------------------------------------------------------------------------

<<< Mice and Track-balls >>>
--------------------------------------------------------------------------------

<<< Keyboards and Tablets >>>
--------------------------------------------------------------------------------

<<< Operating System >>>
--------------------------------------------------------------------------------
Warning 1316: This copy of Windows contains Product
Activation Technology.
Tip 1326: .NET Framework 3.0 not installed. Install it
to run the very latest .NET applications.
Warning 1319: Auto-Update is disabled, consider at least
notify.
<<< Memory Usage >>>
--------------------------------------------------------------------------------

<<< Processes >>>
--------------------------------------------------------------------------------
Tip 1601: RpcSandraSrv.exe (SiSoftware Sandra Agent
Service (NT)(Unicode)) : Program consumes a
large amount of memory.
<<< Modules >>>
--------------------------------------------------------------------------------

<<< Services and Drivers >>>
--------------------------------------------------------------------------------
Tip 2130: Computer Browser : Service may be disabled on
Home/Professional OS version.
Tip 2130: Error Reporting Service : Service may be
disabled on Home/Professional OS version.
Tip 2130: Help and Support : Service may be disabled on
Home/Professional OS version.
Tip 2130: TCP/IP NetBIOS Helper : Service may be
disabled on Home/Professional OS version.
Tip 2130: Net Logon : Service may be disabled on Home/
Professional OS version.
Tip 2130: Removable Storage : Service may be disabled
on Home/Professional OS version.
Tip 2130: IPSEC Services : Service may be disabled on
Home/Professional OS version.
Tip 2130: Remote Registry : Service may be disabled on
Home/Professional OS version.
Tip 2130: Secondary Logon : Service may be disabled on
Home/Professional OS version.
Tip 2130: Windows Image Acquisition (WIA) : Service may
be disabled on Home/Professional OS version.
<<< Users and Groups >>>
--------------------------------------------------------------------------------
Warning 1333: Local Users : Administrator : Administrator
account not renamed. For security, rename or
use another account.
Warning 1329: Local Users : ASPNET : Account is not secured
(no password). Consider password protection.
Warning 1329: Local Users : Guest : Account is not secured
(no password). Consider password protection.
<<< Fonts >>>
--------------------------------------------------------------------------------

<<< Media Devices >>>
--------------------------------------------------------------------------------

<<< DirectX >>>
--------------------------------------------------------------------------------
Tip 2221: Direct3D 9 Devices : NVIDIA GeForce
9800 GTX/9800 GTX+ (\\.\DISPLAY1) :
Driver is not certified.
<<< OpenGL >>>
--------------------------------------------------------------------------------

<<< Logical Drives >>>
--------------------------------------------------------------------------------
Tip 1821: Hard Disk (C:) @ Maxtor 6B200S0 (204GB,
SATA150, 3.5", 7200rpm, NCQ, 16MB Cache) :
Label (name) drive.
Warning: Optical Drive (D:) @ HL-DT-STDVD-ROM GDR8163B
(ATA33, DVD+-R, CD-R, 256kB Cache) : Cannot
obtain drive information; check that a disk
is in the drive and it is correctly
formatted.
Warning: Optical Drive (E:) @ TSSTcorpCD/DVDW TS-H552U
(ATA33, DVD+-RW, CD-RW, 2MB Cache) : Cannot
obtain drive information; check that a disk
is in the drive and it is correctly
formatted.
Warning: 3.5" 1.44MB (A:) : Cannot obtain drive
information; check that a disk is in the
drive and it is correctly formatted.
<<< File Types >>>
--------------------------------------------------------------------------------

<<< Environment Variables >>>
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
***** End of Report *****


From that I gathered that the bus speed/FSB speed, etc was all off. I researched that and found that I should go into the BIOS and try to reduce them. Well, I turned off the PC and turned it back on..the screen came up telling me to press DEL for setup and F11 for like BBOS or something? I'm almost positive it didn't say "BIOS" but I pressed F11..it then told me to select between a couple things like floppy drive, HDD, etc..I chose HDD and then it shut off.

Well, from then on whenever I'd turn it on, the computers front light above the power switch would come on, as would the fans..but nothing would come up on the screen, the normally the light on the front by the power switch flickers as the computer is working..it just says brightly lit until finally it cuts off. Well, to fix the new issue..we tried to reset the CMOS by taking out the battery..so we did. While the battery was out, my brother turned it on and it did the same thing..the light was on, but no screen or flicker in the light. After about 5min, we put the battery back in and since then have gotten absolutely NOTHING out of it. No lights, no fans, no sounds. Have already checked out the pwr_sw. I have also tried a 200W PSU put in the computer to no success.

Any help would be greatly appreciated.

Some more specs: 500W PSU
ECS 945P-A VER: 3.0 MOBO
1GB DDR2 RAM
NVIDIA GeForce 9800 GTX/9800 GTX+
Pentium D 2.80ghz CPU

9 replies

xpcman
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Nov 17, 2009 at 06:11 PM
You should have used DEL for the BIOS setup and then used default settings. It looks like the PC was way overclocked. The F11 option may have been a setting to change the boot device. Hence the options of Floppy, hard drive and CD drive.

You should NOT have removed the battery with the PC still plugged-in. You should NOT have powered on the PC with the battery removed. If you replaced the battery with the PC plugged-in that was also a NO-NO.

At this point I suspect you have zapped the BIOS and or motherboard.

You might try to hit the Delete key multiple times after you turn the PC on. If the BIOS is just confused it might start-up into the BIOS screen. But I suspect you will need a new motherboard and with those high temps you had on the CPU it may be damaged also and it may be a waste of money to get a replacement board.

Sorry for the bad news
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Fdeen
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Nov 20, 2009 at 06:46 PM
Dear xpcman,

Mine is a SONY PCG-6C1M OR VGN-S1XP (equivalent to VGN-S360 North America). It won't just not turn on at all!.


HISTORY: From staying on for an hour down to 2 secs when switched ON, now it is not turning on.



Laptop specs:
CPU Intel Pentium M 735 processor 1.70GHz
Battery 11.1v. Apadter dc 16v
Phoenix FirstBios



Checks carried out:
Motherboard reads 15.71v before and after reseating
CPU reads 15.71v b4 & aft reseating
CPU heatsinks reads 15.71v b4 & aft reseating
Fan reads 15.71v b4 & aft reseating
PC Card connector reads 15.71v b4 & aft reseating
Optical disc drive reads 15.71v b4 & aft reseating
HDD reads 15.71v b4 & aft reseating
LCD (harness connector) reads 15.71v b4 & aft reseating
POWER BUTTON BOARD reads 15.71v b4 & aft reseating



Observation:
CPU/CPU heatsink- I noticed the thermal paste is dried



What are the possible causes?
Power button board cable- a 10pin DIN 10cms long that connects power board button to mobo- has been subjected to several disconnection and reconnection from its connector thus kinked.



Why & How?

Un4tunately to get to the fan for servicing, we have to remove the palm rest that house the power button board and cable



Action taken:
Power button board cable was cut shorter and with a needle file scrapped the surface till the 10 pin wires came clear in order to make the cable serviceable



Did it work?
Yes! Laptop did turn on.



Any observation at this point?
Yes!: BIOS Screen came up reporting:
CPU=Intel(R) Pentium(R) M processor 1.70GHz
639K System RAM Passed
2048K Cache SRAM Passed
System BIOS Shadowed
Video BIOS Shadowed
Fixed disc 0: WDC WD1600BEVE-11UYTO
ATAPI CD-ROM: MATSUSHITAUJ-812
S/N: ........
ERROR
0271: Check date & time settings
WARNING
0251: System CMOS checksum bad - default configuration used
Press <F1> to resume, <F2> to setup



What happened next?
After resuming laptop to normal desktop but had to turn it off myself to reassemble palmrest and keyboard, thinking that was it!



THEN?
To my greatest disappointment it just won't turn on at all

WHAT ELSE CAN I DO PLEASE HELP MANY THANKS


DEEN
0
Got it started up, put the other 500W psu back in it too. I got articsilver thermal paste, cleaned off the old stuff, put on the new stuff, put the heat sink back on.

It's back to the normal restarting thing. Except now I think it's doing it a lot quicker. What to do now?
0
badboy_nexus
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Nov 17, 2009 at 11:20 PM
Hi Steven i believe your problem was the thermal paste since your cpu has high temperature readings.Anyway at least you got your pc back up.Start up your pc,go into bios and reset the settings back to default.Then check your cpu clock speed is at its lowest.Thanks
0
Fdeen
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Nov 20, 2009 at 06:48 PM
Dear badboy_nexus

Mine is a SONY PCG-6C1M OR VGN-S1XP (equivalent to VGN-S360 North America). It won't just not turn on at all!.


HISTORY: From staying on for an hour down to 2 secs when switched ON, now it is not turning on.



Laptop specs:
CPU Intel Pentium M 735 procesor 1.70GHz
Battery 11.1v. Apadter dc 16v
Phoenix FirstBios



Checks carried out:
Motherboard reads 15.71v before and after reseating
CPU reads 15.71v b4 & aft reseating
CPU heatsinks reads 15.71v b4 & aft reseating
Fan reads 15.71v b4 & aft reseating
PC Card connector reads 15.71v b4 & aft reseating
Optical disc drive reads 15.71v b4 & aft reseating
HDD reads 15.71v b4 & aft reseating
LCD (harness connector) reads 15.71v b4 & aft reseating
POWER BUTTON BOARD reads 15.71v b4 & aft reseating



Observation:
CPU/CPU heatsink- I noticed the thermal paste is dried



What are the possible causes?
Power button board cable- a 10pin DIN 10cms long that connects power board button to mobo- has been subjected to several disconnection and reconnection from its connector thus kinked.



Why & How?

Un4tunately to get to the fan for servicing, we have to remove the palm rest that house the power button board and cable



Action taken:
Power button board cable was cut shorter and with a needle file scrapped the surface till the 10 pin wires came clear in order to make the cable serviceable



Did it work?
Yes! Laptop did turn on.



Any observation at this point?
Yes!: BIOS Screen came up reporting:
CPU=Intel(R) Pentium(R) M 735 processor 1.70GHz
639K System RAM Passed
2048K Cache SRAM Passed
System BIOS Shadowed
Video BIOS Shadowed
Fixed disc 0: WDC WD1600BEVE-11UYTO
ATAPI CD-ROM: MATSUSHITAUJ-812
S/N: ........
ERROR
0271: Check date & time settings
WARNING
0251: System CMOS checksum bad - default configuration used
Press <F1> to resume, <F2> to setup



What happened next?
After resuming laptop to normal desktop but had to turn it off myself to reassemble palmrest and keyboard, thinking that was it!



THEN?
To my greatest disappointment it just won't turn on at all

WHAT ELSE CAN I DO PLEASE HELP MANY THANKS


DEEN
0
Trying to figure out how to put everything back to normal. Although I think I might have already done it.

If so, any other suggestions if my BIOS is at default?
0

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I got into BIOS before it restarted and it was already at 104 degrees Celsius.

I applied new thermal paste..the heatsink is on it (although the legs on it aren't too good..not holding it down compleettteelly I don't think)

Is this pretty much guaranteeing it's the CPU?
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xpcman
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Nov 18, 2009 at 01:23 AM
Yes if it's that hot. You need to get all the legs attached. You might need to buy a new heatsink.
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badboy_nexus
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Nov 19, 2009 at 03:38 AM
Yeah i think its definitely the heatsink.Mine had the same problem but i had 2 good legs so i placed them diagonally and it holds now,but in your case if they are all bad you need a new heat sink.
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Fdeen
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Nov 20, 2009 at 06:40 PM
Messrs xpcman,StevenThehro and badboy_nexus,

Mine is a SONY PCG-6C1M OR VGN-S1XP (equivalent to VGN-S360 North America). It won't just not turn on at all!.

HISTORY: From staying on for an hour down to 2 secs when switched ON, now it is not turning on.

Laptop specs:
CPU Intel Pentium M 735 processor 1.70GHz
Battery 11.1v. Apadter dc 16v
Phoenix FirstBios

Checks carried out:
Motherboard reads 15.71v before and after reseating
CPU reads 15.71v b4 & aft reseating
CPU heatsinks reads 15.71v b4 & aft reseating
Fan reads 15.71v b4 & aft reseating
PC Card connector reads 15.71v b4 & aft reseating
Optical disc drive reads 15.71v b4 & aft reseating
HDD reads 15.71v b4 & aft reseating
LCD (harness connector) reads 15.71v b4 & aft reseating
POWER BUTTON BOARD reads 15.71v b4 & aft reseating

Observation:
CPU/CPU heatsink- I noticed the thermal paste is dried

What are the possible causes?
Power button board cable- a 10pin DIN 10cms long that connects power board button to mobo- has been subjected to several disconnection and reconnection from its connector thus kinked.

Why & How?
Un4tunately to get to the fan for servicing, we have to remove the palm rest that house the power button board and cable

Action taken:
Power button board cable was cut shorter and with a needle file scrapped the surface till the 10 pin wires came clear in order to make the cable serviceable

Did it work?
Yes! Laptop did turn on.

Any observation at this point?
Yes!: BIOS Screen came up reporting:
CPU=Intel(R) Pentium(R) M processor 1.70GHz
639K System RAM Passed
2048K Cache SRAM Passed
System BIOS Shadowed
Video BIOS Shadowed
Fixed disc 0: WDC WD1600BEVE-11UYTO
ATAPI CD-ROM: MATSUSHITAUJ-812
S/N: ........
ERROR
0271: Check date & time settings
WARNING
0251: System CMOS checksum bad - default configuration used
Press <F1> to resume, <F2> to setup

What happened next?
After resuming laptop to normal desktop but had to turn it off myself to reassemble palmrest and keyboard, thinking that was it!

THEN?
To my greatest disappointment it just won't turn on at all

WHAT ELSE CAN I DO PLEASE HELP

MANY THANKS
DEEN
0
badboy_nexus
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Dec 4, 2009 at 09:24 PM
fdeen,i think u should check ur power button board cable.try removing it then return it.
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