I can't get rid of personal security

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Shadow - Mar 20, 2010 at 04:31 PM
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- Mar 20, 2010 at 04:57 PM
im 17 and dont really know anything about computers. i need help getting rid of the program personal security. it says i have a desktop blocker virus and now my desktop is empty and i am unable to use any programs what so ever. i have malwarebytes' anti-malware but i am unable to access it. also im unable to delete the personal security folder. can someone help me?

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Mar 20, 2010 at 04:45 PM
Dear Sir,

It is actually a spam and it will display false results and make you buy its full application online. Please restore you PC in order to get rid of the problem.

Thank you.
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thank you for trying to help but when i click on system restore nothing happens. right now nothing on my computer is working except for internet explorer for some reason.
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Mar 20, 2010 at 04:57 PM
Hello Shadow,

With due respect for my colleague Disturb, this is not a simple spam but a serius rogue Virus Trojan Horse.

Lets send it to the glue factory, but act quick before it damages your machine further.

Please Shadow, follow these instructions:

First delete the Malwarebyte copy you have for it may have been corrupted.

This Trojan Horse is self protective so you must terminate the processes associated with it otherwise it will keep regenerating itself.

1. Download Process Explorer on your C::

https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

2. Run the tool and spot any unusual processes, it may be numeric or called, antivirus, security, psecurity, dr.guard, personal security, etc. You seem to a bright person, spot the unusual that have security names

3. Terminate the process or processes.

Delete the copy of Malwarebyte that you have as it may have been corrupted.

3. Download Malwarebyte again to your C drive because it may look like any other icon to you if on the desktop.

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Again you must outwit the virus

4. Rename MBAM to Explorer.exe... that should fool the Trojan Horse

5. Install Malwarebyte and from the main page, second tab. make an up-date.

6. Please request a FULL system scan which should take at least 90 minutes.
During the process you may be asked to reboot your computer, please do so.

7. Delete all the items found that are in red.

8. Reboot your system and connect to internet. Should you find that your browser is slow, there may be traces of a redirecting trojan.

If such is the case, download and install Spybot Search and Destroy. Upon the installation process you will be given a choice of component, uncheck "Tea Timer" as it sometimes interferes with regular antivirus programmes.

https://ccm.net/downloads/security-and-maintenance/4561-spybot-search-destroy/

9. Run a scan and delete the items found.

17. Download and install CCleaner

https://www.ccleaner.com/ccleaner/download

10. Scan your registry for error and clean your temp files.

11. Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.

This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.

It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.


After all this typing, I would sure appreciate your feedback
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