CD/DVD drive not recognised.

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HannahFarmer - Apr 28, 2010 at 10:26 AM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Apr 28, 2010 at 09:57 PM


Help! Our CD/DVDrom drive has been working absolutely fine up until now. It says on device manager that 'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete ' and also code 19 whatever that means? We recently had the PSU replaced, but i doubt that has any effect. The computer is running on 64-bit Windows 7 Ultimate. Please help!
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,830
Apr 28, 2010 at 09:57 PM
Microsoft advise for code 19

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device.
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