HELP I have uninstalled my CD/DVD-ROM driver! Solved/Closed

Question

Hey guys OMG please help me out. I would really rather not see a tech if it is possible but if I have to, I guess I have to. Okay well vista is very lame and seems to be all honkey dorey in the beginning and horrible within the year. anyway, I have a HP pavillion dv2000, vista premium, and I have uninstalled the driver, does anyone know how I can fix it? I dont know how to take my driver out so that's not an option, i'm really hoping there's some software I could use to fix it? 

thanks in advance guys!

Matt · Accepted Answer

with DVD/CD-ROM drives in Windows XP or Vista

I was fixing a computer the other day and ran across the following error in Device Manager on the CD-ROM drive.

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

Because of this error, the drive did not show up in My Computer and the customer was unable to burn CDs or read any CDs.

I uninstalled the drive from Device Manager, rebooted the computer, and the problem remained, so obviously it appeared to be a registry issue that I would have to solve.  If you are receiving this Code 39 error and your CD or DVD drive is missing and has a yellow exclamation mark in Device Manager, I hope this information is useful. 	

To solve this Code 39 error, follow these instructions:

NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.

1) Close all open programs 

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

    * HKEY_LOCAL_MACHINE
    * SYSTEM
    * CurrentControlSet
    * Control
    * Class
    * {4D36E965-E325-11CE-BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

    * UpperFilters
    * LowerFilters
    * UpperFilters.bak
    * LowerFilters.bak

5) If  any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot
your computer

8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone

tassemania · Answer

hello,

just go to the hewlett packard web site and try to download the driver for the devices and if you cant get them then just tell me what is the device name that you are in search of and then ill give you a link

jacko468 · Answer

hmmmm couldn't find it sorry ummm it says pavillion dv2000?

ross · Answer

Windows Vista - Missing CD/DVD-Rom drive


UPDATE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318}

Apparently it seems that this is an age old fix for even XP systems. If you venture to the registry key above by doing the following steps:

Click on the start menu.
If this is a Vista machine in the search box type in "regedit" without the quotation marks.
Maximize the HKLM and then go ahead and browse until you reach the key listed above.
In the right panel you'll see something along the lines of "UpperFilter" and "LowerFilter" you want to click on each "filter" key and hit delete. Click yes when it asks to confirm if you wish to delete the key.
Restart Windows.
Let me know if this works.

from: Philippines

jacko468 · Answer

hahahhaha thts funny. thts exactly how I got mine uninstalled in the first place!!!but idk what happened but it reappeared again, with errors still, but it like reinstalled itself or something like tht, im not really sure how it appeared but I followed ross's instructions and it fixed my problems I had withe the DVD to begin with sooooo IDK........if anything when it does come back or something, use it it worked for me.

sumant · Answer

i have laptop, I had not inastalled cd/dvd driver s/w.so that's why f: drive is not showing. plz help me what will I do

OnesandZeros · Answer

Absolutely awesome! I spent hours upon hours trying to figure it out until I ran across that THANK YOU!

Feri · Answer

Hi, it worked for me too (Hungarian Vista home premium)! 

A huge thank you goes to you!

AliPali · Answer

Hiya! I Have exactly the same problem as the person above I can find the address you mentioned on my computer but there is no right panel saying anything to do with filters? If you could let me know anyway to get round this please let me know! Thanks!

Matt · Answer

Hi There
i have a similar problem to the above but on Xp Home edition and whats happened is my dvd/cd rom and also cd-re-writer have vanished from the My Computer section and I can't load any cd's at all. I have been into the device manager and uninstalled them both and re-booted the p.c but when I go back they are still not there? When re entering device manager the cd roms show a triangle with a yellow exclamation mark and its telling me that the drivers are installed okay but windows cannot detect any devices???? Please can you help as its my sons computer and he has college work to complete?

Kind regards
Matt

Mark · Answer

WOW Ross your the man!! this fixed my problem and worked for me. excellent

con · Answer

Ross, you're a legend

THANKS MAN!!

idris · Answer

thank u so much ross I did not want to pay to fix it thank u alot

Pekka75 · Answer

Henrik from Sweden says THANK YOU to Ross from Philippines <3

mmskcr2 · Answer

I had the same problem with me new lap top HP dv4- 1125nr and it is not even older than 6 months. I watch DVDs on it and last night I found out the lap top would not recognize the DVD at ALL. I thought the DVD was corrupted so I waited until today February 27, 2009 to check it on my DVD player on my flat screen TV. It worked so I knew something was wrong on lap top.
Anyways, I try to update the software and did not work, I deleted the DVD program via Device Manager. I restarted the computer and did not recognize the DVD either.
Finally, I tried to Start> Run> Regedit and look for the HKEY_LOCAL_MACHINE> SYSTEM>CurrentControlSet>Control>Class   once class is open look for the definition on the right side that has DVD/CD-ROM drives on the right side once you see it look for Upperfilter or Lowerfilter.
I found UPPERFILTER only. Then, I deleted it and Restarted the computer.
NOTE: make a backup in case to be safe. I personally did not back up anything since you usually have restore points for any mistake you may make on your computer, but you cannot go wrong by backing it up.
As soon as I inserted the DVD the Lap top recognized the Movie.

Try it I hope it works, I hate to see lap tops giving trouble specially when new.

Disbeleif · Answer

go to device manager and then click action and then scan for hardware changes... worked for me... hope it works for you...

dushy · Answer

Thanks Ross..


This was the exact solution I required ! 
It solved my problem just like that .. I was worried that I may have to re install vista all over again.

Thanks for the big help.

Utah · Answer

Hey my name is Shawn and I have of course uninstalled my dvd driver. It had the yellow sign next to it and I thought it might be easier to uninstall then reinstall but that did not work at all. How can I locate the software for it. I went to the hp websit(dv6000) and it does not have the driver software I need. not sure hoe to fix my stupid hick-up. What do I do.

lilxcute · Answer

Thank you so much Ross! You're a saviour! It worked!

maggie · Answer

I too cannot find my dvd driver in vista.  Error code 39.  I was not able to find the 
* UpperFilters  * LowerFilters  * UpperFilters.bak  * LowerFilters.bak 
Can anyone help me with this ?

trsejada · Answer

thanks guys you were so helpfull your a life saver so nice of you to share your info you the best

ruizc · Answer

THANK YOU ROSS

abcdefgh · Answer

WELL THAT WORKED.
THANKS

Colin · Answer

Thanks Ross. Your solution worked for me too. Regards Colin

PJ in FL · Answer

An alternative to manually using REGEDIT to modify the registry is to use the Microsoft automated support system, Fix It.

My system is a Dell Dimension desktop, running XP SP3. I have a BenQ DL DVD burner that had a "driver corrupt (Code 39)" error in Device Manager. 

Running the web based scanner on the Microsoft Support Fix It web page scanned my system, detected the issue and corrected it at the same time! The web page is located at https://support.microsoft.com/gp/mats#tab0

This page is specific for Windows XP systems.

You have to use IE as Firefox isn't supported. I didn't try any other browser.

I searched for a solution for literally days, including hack sites like DriverDetective and other mal-ware installers and getting no help from DriverGuide.

Thanks to Adrian for posting the solution in https://ccm.net/forum/affich-67176-my-cd-dvd-drive-is-missing

-------------------------------------
PJ in (sunny now!) FL

rey_619 · Answer

just do back up

rey_619 · Answer

aliyan just do back up I did myin and it worked

sue · Answer

i have uninstalled my cd drive

Adrian · Answer

why did my local disk (E) disepear? I am very angry because I can't install games on DVDs and I can't eject my DVD/CD!!!

Randall Paul · Answer

ROSS Thank you The below instructions you wrote Worked perfectly on my Vista 32bit Home premium.  Thank you again.  I edited it so it could read to what you were stating.  Follow word for word everyone and it will fix it!

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318} 

Apparently it seems that this is an age old fix for even XP systems. If you venture to the registry key above by doing the following steps: 

Click on the start menu. 
If this is a Vista machine in the search box type in regedit  without the quotation marks. 
Maximize the HKLM and then go ahead and browse until you reach the key listed above. 
In the right panel you will see something along the lines of UperFilter  and LowerFilter  you want to click on each filter key and hit delete. Click yes when it asks to confirm if you wish to delete the key. 
Restart Windows. 
Let me know if this works.

Sirin · Answer

I already have DVD/CD-ROM drive.Suddenly it does not show in my computer.

Nellie · Answer

How do I reinstall my DVD-CD drivers

cathy · Answer

I just finished burning a dvd and when I looked to get another from my vuze program to burn to a dvd I could not find the icon for windows dvd maker on my desk top nor could I find it anywhere in my computer ..it was not in the startup menu either ...the icon and the dvd maker program just vanished ...how do I get it back ...I typed this into system restore and nothing changed ...a few weeks ago the windows media player ..the latest version went on the missing list as well ..I tried to get that back but didn't succeed either,can you help me

dlekapj · Answer

Thank you so much!!!!  The fix worked and I have a cd/dvd player again!!!  I am so excited!

Lindz · Answer

THANK YOU SOOO MUCH. It fixes my DVD cd and also I can burn DVDs again.

HELP I have uninstalled my CD/DVD-ROM driver!

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