HELP I have uninstalled my CD/DVD-ROM driver!

Registration date
Sunday September 21, 2008
Last seen
September 22, 2008
 Lindz -
Hey guys OMG please help me out. I would really rather not see a tech if it is possible but if I have to, I guess I have to. Okay well vista is very lame and seems to be all honkey dorey in the beginning and horrible within the year. anyway, I have a HP pavillion dv2000, vista premium, and I have uninstalled the driver, does anyone know how I can fix it? I dont know how to take my driver out so that's not an option, i'm really hoping there's some software I could use to fix it?

thanks in advance guys!

35 replies

with DVD/CD-ROM drives in Windows XP or Vista

I was fixing a computer the other day and ran across the following error in Device Manager on the CD-ROM drive.

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

Because of this error, the drive did not show up in My Computer and the customer was unable to burn CDs or read any CDs.

I uninstalled the drive from Device Manager, rebooted the computer, and the problem remained, so obviously it appeared to be a registry issue that I would have to solve. If you are receiving this Code 39 error and your CD or DVD drive is missing and has a yellow exclamation mark in Device Manager, I hope this information is useful.

To solve this Code 39 error, follow these instructions:

NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.

1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

* UpperFilters
* LowerFilters
* UpperFilters.bak
* LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot
your computer

8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone
Thank you

A few words of thanks would be greatly appreciated. Add comment

CCM 2821 users have said thank you to us this month

this worked on my old laptop too!!!!!!! Yay
wow it is really work!!! thx a lot!!!!!!
It worked perfectly in the first try!!! txs a lot
This worked! I really didn't think it would and I thought I was gonna have to restore my computer to default settings. Thank you for this awesome help!
thank you so much for your help!! Your directions were perfect and you saved me money, you made my night!
I too cannot find my dvd driver in vista. Error code 39. I was not able to find the
* UpperFilters * LowerFilters * UpperFilters.bak * LowerFilters.bak
Can anyone help me with this ?
Windows Vista - Missing CD/DVD-Rom drive


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318}

Apparently it seems that this is an age old fix for even XP systems. If you venture to the registry key above by doing the following steps:

Click on the start menu.
If this is a Vista machine in the search box type in "regedit" without the quotation marks.
Maximize the HKLM and then go ahead and browse until you reach the key listed above.
In the right panel you'll see something along the lines of "UpperFilter" and "LowerFilter" you want to click on each "filter" key and hit delete. Click yes when it asks to confirm if you wish to delete the key.
Restart Windows.
Let me know if this works.

from: Philippines

Hi Ross!

Thanks for the advice! it really worked for me!
Filipinos are really freakin GENIUS!

Hope I am as clever as you are..

Continue sharing your knowledge for those who needs it..

Ross ya Gr8 man I love was getting freakn while finding free drivers. so worried about my notebook DVD rom drivers. thanx man. Salute to ya mate. cheeeeeeeeeeeeeerrrrrrrrrrrrssssssss
thank you very much Ross, ur a legend
Your solution worked for me too.

Thank you.


Colin (UK)
Ross I'm sure you are tired of people emailing you and asking you how to retreve their F drive again, but I would really appreciate it if you can help me get it back. I have a Vaio windows vista

i did everything you suggested but I only have the low filters no upper filters. Do I only delete the lo filters???

class desc
enum prop pages32
icon path
lower filters
no install class
silent install

please tell me what to do

I already have DVD/CD-ROM drive.Suddenly it does not show in my computer.
why did my local disk (E) disepear? I am very angry because I can't install games on DVDs and I can't eject my DVD/CD!!!
i have uninstalled my cd drive
Hi There
i have a similar problem to the above but on Xp Home edition and whats happened is my dvd/cd rom and also cd-re-writer have vanished from the My Computer section and I can't load any cd's at all. I have been into the device manager and uninstalled them both and re-booted the p.c but when I go back they are still not there? When re entering device manager the cd roms show a triangle with a yellow exclamation mark and its telling me that the drivers are installed okay but windows cannot detect any devices???? Please can you help as its my sons computer and he has college work to complete?

Kind regards
Hey my name is Shawn and I have of course uninstalled my dvd driver. It had the yellow sign next to it and I thought it might be easier to uninstall then reinstall but that did not work at all. How can I locate the software for it. I went to the hp websit(dv6000) and it does not have the driver software I need. not sure hoe to fix my stupid hick-up. What do I do.
WOW Ross your the man!! this fixed my problem and worked for me. excellent
i have laptop, I had not inastalled cd/dvd driver s/ that's why f: drive is not showing. plz help me what will I do
Registration date
Sunday September 21, 2008
Last seen
September 22, 2008

hmmmm couldn't find it sorry ummm it says pavillion dv2000?
thank u so much ross I did not want to pay to fix it thank u alot
An alternative to manually using REGEDIT to modify the registry is to use the Microsoft automated support system, Fix It.

My system is a Dell Dimension desktop, running XP SP3. I have a BenQ DL DVD burner that had a "driver corrupt (Code 39)" error in Device Manager.

Running the web based scanner on the Microsoft Support Fix It web page scanned my system, detected the issue and corrected it at the same time! The web page is located at

This page is specific for Windows XP systems.

You have to use IE as Firefox isn't supported. I didn't try any other browser.

I searched for a solution for literally days, including hack sites like DriverDetective and other mal-ware installers and getting no help from DriverGuide.

Thanks to Adrian for posting the solution in

PJ in (sunny now!) FL
Thank you so much Ross! You're a saviour! It worked!
thanks guys you were so helpfull your a life saver so nice of you to share your info you the best
Registration date
Wednesday August 6, 2008
Last seen
May 13, 2009

just go to the hewlett packard web site and try to download the driver for the devices and if you cant get them then just tell me what is the device name that you are in search of and then ill give you a link
Registration date
Wednesday June 17, 2009
Last seen
June 18, 2009


i am running windows xp home edition service pack 2 and can't see my cd/dvd rom... when I go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318

i don't see anything that says upperfilters or lowerfilters

all I see is:

Installer 32
NoInstall Class

PLEASE HELP!!! I tried installing the drive it has for cd driver on the dell website and it says i'm either not an administator (which I am) or the device can't be found!!!

Thanks Much!!!
Registration date
Wednesday June 17, 2009
Last seen
June 18, 2009

I have the exact same problem with all the same files in the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} location. I think the problem came after installing Nero but after removing the program and shutting down the filters are still no ware to be me too please.

Registration date
Friday June 19, 2009
Last seen
June 19, 2009

dude I need the D drive.
i unistalled it and I need help to download it
when I go to My computer I just have C Drive and I cant see the D drive

I uninstalled my cd/dvd rom and ive been dying ot play the scc (SIMS COMPLETE COLLECTION)
Heres the type of device please try to find a link:

product-Lg cd rewrite/dvd-rom
model:GCC - H23N
Thanks Ross. Your solution worked for me too. Regards Colin
Hi, it worked for me too (Hungarian Vista home premium)!

A huge thank you goes to you!