HELP I have uninstalled my CD/DVD-ROM driver!

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Sunday September 21, 2008
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-
 Lindz -
Hey guys OMG please help me out. I would really rather not see a tech if it is possible but if I have to, I guess I have to. Okay well vista is very lame and seems to be all honkey dorey in the beginning and horrible within the year. anyway, I have a HP pavillion dv2000, vista premium, and I have uninstalled the driver, does anyone know how I can fix it? I dont know how to take my driver out so that's not an option, i'm really hoping there's some software I could use to fix it?

thanks in advance guys!

35 replies

with DVD/CD-ROM drives in Windows XP or Vista

I was fixing a computer the other day and ran across the following error in Device Manager on the CD-ROM drive.

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

Because of this error, the drive did not show up in My Computer and the customer was unable to burn CDs or read any CDs.

I uninstalled the drive from Device Manager, rebooted the computer, and the problem remained, so obviously it appeared to be a registry issue that I would have to solve. If you are receiving this Code 39 error and your CD or DVD drive is missing and has a yellow exclamation mark in Device Manager, I hope this information is useful.

To solve this Code 39 error, follow these instructions:

NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.

1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

* HKEY_LOCAL_MACHINE
* SYSTEM
* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

* UpperFilters
* LowerFilters
* UpperFilters.bak
* LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot
your computer

8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone
Wow!, I used to build my compuers in the 90's and was alway's very nervous about working in the regestry. Your fix was naot only perfect but easy for an old timmer. Thank you so much! fore taking the time to help me figure out my problem and save money at the saame time...Coool........Dale
thank you matt for your straight forward instructons, even a pc illiterate like me could do it. And it worked !!!!!!!!

Thanks you so much, you are a life saving.
I LOVE YOU.......thank you so much for this
Hi Matt - I tried to do what u said. I typed in REGEDIT and pressed enter but all I get is an error message saying: C:\ Windows\ systems32\ REGEDIT.com is not a valid Win32 application.

Any ideas of what to do?

Basically what happened is that my DVD drive (F:) disappeared, and when I put in a DVD nothing happens. So I uninstalled my DVD drive from the Device Manager hoping that that would change something and I would be able to reinstall it somehow but that changed nothing and now I have no idea what my next move is.

If u can help in any way I would really appreciate it!

Thanks!

- Matt
in my System im using Win Xp I cannot open task manager Please help me .....

if open the Task manager application had Blocked by Administrator....

if I opened the folder in folder same folder is appearing ....... but I cant delete the folder....
I too cannot find my dvd driver in vista. Error code 39. I was not able to find the
* UpperFilters * LowerFilters * UpperFilters.bak * LowerFilters.bak
Can anyone help me with this ?
Windows Vista - Missing CD/DVD-Rom drive


UPDATE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318}

Apparently it seems that this is an age old fix for even XP systems. If you venture to the registry key above by doing the following steps:

Click on the start menu.
If this is a Vista machine in the search box type in "regedit" without the quotation marks.
Maximize the HKLM and then go ahead and browse until you reach the key listed above.
In the right panel you'll see something along the lines of "UpperFilter" and "LowerFilter" you want to click on each "filter" key and hit delete. Click yes when it asks to confirm if you wish to delete the key.
Restart Windows.
Let me know if this works.

from: Philippines

thank you, but im sorry ross I followed exactly what you said but that didn't work. anyone have any idea whats wrong? before I had this same problem and iwas able to fix messing around little bit in the cd/Dvd area, but now that I accendently uninstalled thinking it would easy to reinstall I can ' mess around any more, please help.

Thank you
hey I am having the same problem. I was trying to update the CD driver but I uninstalled it and I cant figure out what to do or how to do it. I have a gateway. I think the driver I need is manufactured by Intel. My computer is windows XP. Please help me!!!
Ross,

I followed your directions, however on the right side there was nothing that said "Upperfilter" or "Lowerfilter"

I have no access to my CD drive at all. Any ideas?
I somehow made my drivers for my Sony DVD and CD rom drivers disappear and I have gone to the regedit site and deleted that number that appears in the low filter site and to no avil what is the problem. PLease advise
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Monday March 23, 2009
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> TC
you need to click on {4­D36E965-E325-11 CE-BFC1-08002BE10318} & it should appear :]
I already have DVD/CD-ROM drive.Suddenly it does not show in my computer.
why did my local disk (E) disepear? I am very angry because I can't install games on DVDs and I can't eject my DVD/CD!!!
i have uninstalled my cd drive
Hi There
i have a similar problem to the above but on Xp Home edition and whats happened is my dvd/cd rom and also cd-re-writer have vanished from the My Computer section and I can't load any cd's at all. I have been into the device manager and uninstalled them both and re-booted the p.c but when I go back they are still not there? When re entering device manager the cd roms show a triangle with a yellow exclamation mark and its telling me that the drivers are installed okay but windows cannot detect any devices???? Please can you help as its my sons computer and he has college work to complete?

Kind regards
Matt
Hey my name is Shawn and I have of course uninstalled my dvd driver. It had the yellow sign next to it and I thought it might be easier to uninstall then reinstall but that did not work at all. How can I locate the software for it. I went to the hp websit(dv6000) and it does not have the driver software I need. not sure hoe to fix my stupid hick-up. What do I do.
WOW Ross your the man!! this fixed my problem and worked for me. excellent
i have laptop, I had not inastalled cd/dvd driver s/w.so that's why f: drive is not showing. plz help me what will I do
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hmmmm couldn't find it sorry ummm it says pavillion dv2000?
thank u so much ross I did not want to pay to fix it thank u alot
An alternative to manually using REGEDIT to modify the registry is to use the Microsoft automated support system, Fix It.

My system is a Dell Dimension desktop, running XP SP3. I have a BenQ DL DVD burner that had a "driver corrupt (Code 39)" error in Device Manager.

Running the web based scanner on the Microsoft Support Fix It web page scanned my system, detected the issue and corrected it at the same time! The web page is located at https://support.microsoft.com/gp/mats#tab0

This page is specific for Windows XP systems.

You have to use IE as Firefox isn't supported. I didn't try any other browser.

I searched for a solution for literally days, including hack sites like DriverDetective and other mal-ware installers and getting no help from DriverGuide.

Thanks to Adrian for posting the solution in https://ccm.net/forum/affich-67176-my-cd-dvd-drive-is-missing

-------------------------------------
PJ in (sunny now!) FL
Thank you so much Ross! You're a saviour! It worked!
thanks guys you were so helpfull your a life saver so nice of you to share your info you the best
WELL THAT WORKED.
THANKS
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Wednesday August 6, 2008
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6
hello,

just go to the hewlett packard web site and try to download the driver for the devices and if you cant get them then just tell me what is the device name that you are in search of and then ill give you a link
i have no idea how I uninstalled my cd/cd-rw/dvd-rom drive but I did and the hp site did not have anything that I could use if you could help me out it would be greatly appreciated. thankyou and have a good day, Troy.
> Killa-T
i had a bad crash and for some reason my cd rom stopped working.can ne one help
> Killa-T
download driver detective and it will scan your pc and you can update all your drivers including your missing drivers. I found this software online and its saved me many hours of searching for driver updates and its really easy to use.
> martin4448
Help,diver for CD/DVD Vista-Home-Premium of Notebock Emachine,download?????????
Multumesc!Scuze nu cunosc engleza!
I uninstalled the dvd rom from the device manager. I was hoping to reinstall it to update the driver. Now, I don't know what to do to reinstall it. AVYL
Thanks Ross. Your solution worked for me too. Regards Colin
Hi, it worked for me too (Hungarian Vista home premium)!

A huge thank you goes to you!