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You can't establish a conversation with the webcam in Windows Live Messenger, then please follow the steps below.

 

1. Run the Setup Wizard Audio / Video

a. Start Windows Live Messenger.

b. Click on Tools, then click Setup Audio / Video (Press Alt on the keyboard for the menu bar appears)

v. Follow the instructions in the wizard to select and configure audio and video devices

Note: If you encounter an error and you have McAfee Site Advisor, please refer to the following article: https://messengersupportspace.wordpress.com/!8B3F39C76A8B853F!14323.entry

2. Disable QoS Packet Scheduler

For Windows XP:

a. Click Start and then click Control Panel.

b. Click Network and Internet Connections, then Network Connections.

v. Under LAN or High Speed Internet, select the LAN connection that has a connected status.

d. Right-click on it, and then click Properties.

e. Uncheck the QoS Packet Scheduler.

f. Click OK to save changes and close the window.

For Windows Vista or Windows 7:

a. Click Start, type Network and Sharing in the Search box.

b. Then press the Enter key on your keyboard.

v. Click Manage network connections.

d. Under LAN or High Speed Internet, select the connection that has a status Connected.

e. Make a right-click on that connection, and then click Properties.

f. Uncheck the QoS Packet Scheduler.

g. Click OK to save changes and close the window.

3. Uninstall applications or third party software

a. Uninstall third-party software by following the steps for your operating system.

For Windows XP:

· Click Start, click Run, type control appwiz.cpl and press Enter.

· In the list of installed programs, look for third-party software such as those listed below and please kindly uninstall: MyWebSearch Toolbar, Smiley Central, Messenger Plus Kiwee Toolbar, or InfoPen MacroGaming, SweetIM.

· Please then reboot your computer.

For Windows Vista and Windows 7

· Click Start, type Control Appwiz.cpl in the Search menu and then press Enter.

· In the list of installed programs, look for third-party software such as those listed below and please kindly uninstall: MyWebSearch Toolbar, Smiley Central, Messenger Plus Kiwee Toolbar, or InfoPen MacroGaming, SweetIM.

Finally · Please restart your computer.

4. Finally, please disable the Internet security protocol (IPSec)

a. Follow these steps to get the administration tool for your operating system:

For Windows Vista and Windows 7

* If you are in Category view, click Start, click Control Panel. Then click System and Maintenance, then Administrative Tools.

* If you are in Classic View, click Start, click Control Panel, go to Administrative Tools directly.

For Windows XP:

* If you are in Category view, click Start, click Control Panel, click Performance and Maintenance and then Administrative Tools.

* If you are in Classic view, click Start, click Control Panel, then Administrative Tools directly.

b. Double-click Services. If you request an administrator password or confirmation, type the password and click Continue.

v. Right-click IPSEC (Windows XP) or IPsec Policy Agent (Windows Vista or Windows 7), and then click Stop.

d. If turning off the IPSec service does not solve the problem, restart the IPSec service. To restart, right-click IPsec Policy Agent or IPSEC then click Start. 

5. For best performance, connect your webcam to USB 2.0

With most computer systems today, the USB 1.1 (full speed) and USB 2.0 (high speed) are available as a source of connection. USB 2.0-compatible devices are capable of operating at both full speed (12Mbps) and high speed (480 Mbps) to take full advantage of the transfer rate of 480 Mbps offered by USB 2.0. It is important to ensure that the device is connected to a USB port that is designed with the specificity 2.0.

Most computers will not have houses or USB2.0 port labeled. Therefore you can not be sure that the port that your camera is connected, is compatible with a high speed. To verify that your device is connected and listed on a high speed 2.0, follow these steps:

Connect your camera

a. Install the software from your camera

b. Connect your camera to a USB port.

v. Verify that you can see in the software of your camera. This means that your camera is working normally.

Open the Device Manager

a. Right-click My Computer and select Properties.

b. In the System Properties window, click the Hardware tab.

v. On the Hardware tab, click Device Manager.

Verify that your device is in the list under USB 2.0 Enhanced Controller

a. In Device Manager, go to View and select Devices by connection.

b. Expand Advanced Configuration and Power Interface (ACPI),.

v. Expand Microsoft ACPI-Compliant System.

d. Expand PCI bus.

e. Locate and expand the entry USB 2.0 Enhanced Controller.

f. Expand USB Root Hub and check that your camera is in the list.

Note: Step 5 Locate and expand the entry "USB 2.0 Enhanced Controller" can generate a list of manufacturers that differs from this example depending on the USB chipset, which is included in your motherboard. The example shows "Intel", as used for the manufacturer of the chipset. When you perform these steps, please please pay attention to the key words "USB 2.0 Enhanced controller"

If the entry "USB 2.0 Enhanced Controller" is available and you do not see your device listed, you should try connecting your device to different USB ports until you determine that the device is listed Logitech under the category "Root Hub" of this entry.

If you do not see an entry "USB 2.0 Enhanced Controller", this surely means that your computer is not hosting a USB 2.0 port, or that the drivers are not installed.

If the modem has an Ethernet connection available, then it would be even better because it is the aim of Ethernet.

If you use a wireless connection and you have problems connecting, please try a wired connection to see if it can solve them.

It is also possible that you either lose the sound or the video because of insufficient USB tape. The above solution also applies to this case.

6. Check the latest updates from your webcam drive

a. Windows Updates:

Visit http://www.update.microsoft.com/windowsupdate/v6/default.aspx and click Scan for Updates and Check for updates, then install the updates.

b. Update the driver for your webcam:

· Click Start (Start), then Run (Run).

· Type devmgmt.msc and click OK.

· Check Imaging Devices (the webcam should be connected).

· Click the right mouse button on the camera and go to Properties.

· Now go to Driver tab (top).

· Click on Update Driver (Update Driver).

· Select Search Automatically for updated driver software (Search automatically updates the driver software).