unable to scan,copyand fax Closed

Question

Hello, 

i have two 4355 all in one printer.  one printer shows a error message "scanner problem" ,"unable to scan.copyand fax. i have replaced mother board (from working printer to not working printer)  but no changes and now my other working printer shows the same fault. please help me 

Configuration: Windows XP / Internet Explorer 6.0

cha_mps · Answer

Dear Sir, 

Please confirm whether its driver has been properly installed and indicate for further help. 

Thank you.

Unable to scan,copyand fax

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