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Net is not working in my system

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gemini18 Posts 1 Registration date Tuesday September 14, 2010 Status Member Last seen September 14, 2010 - Sep 14, 2010 at 06:05 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Sep 14, 2010 at 06:17 AM
Hello,

I got a virus in my system after that using the antivirus software i am able to remove the virus. But when i am trying to connect to the internet it is not working. when i am trying to repair it is giving the msg as Not able to renew ip, when i am trying from the command prompt ipconfig/renew, it is failing to do that. if i click ipconfig showing 0.0.0.0, not giving the subnet mask also. Please help me to fix the problem



Thanx&Regards,
-Geetha

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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Sep 14, 2010 at 06:17 AM
Hello,

Please, instead of ipconfig/renew, turn off your modem and do ipconfig/release, leave you modem off for 2 to 3 hours, you should then have a new ip.

Regards