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eted1811 Posts 2 Registration date Wednesday June 19, 2013 Status Member Last seen June 19, 2013 - Jun 19, 2013 at 05:17 AM
eted1811 Posts 2 Registration date Wednesday June 19, 2013 Status Member Last seen June 19, 2013 - Jun 19, 2013 at 05:37 AM
Hello,

I just bought a new Avira antivirus recently and just can't install it on my computer. Got this log that says:

A secure internet connection is required to activate the product(SSL encrypted). This could not be established. please address the following issues and repeat the product activation.
-ensure that the internet can be accessed
-ensure that the system date is correct
-if in use, check your modem connection
-ensure that the application fact.exe can access the internet and is not blocked by a firewall

The connection is fine as I was able to ask this question from the same PC. Downloaded HiJackThis and here is the log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:09:42 PM, on 19/06/2013
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\msftesql.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\Explorer.EXE
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\SmartPOS\TNPSocketServer.exe
C:\SmartBizSQL\8881.exe
C:\SmartBizSQL\8882.exe
C:\SmartBizSQL\8883.exe
C:\SmartBizSQL\8884.exe
C:\SmartBizSQL\8885.exe
C:\SmartBizSQL\8886.exe
C:\SmartBizSQL\EKAG20NT.EXE
C:\SmartBizSQL\8887.exe
C:\SmartBizSQL\8888.exe
C:\SmartBizSQL\8889.exe
C:\SmartBizSQL\8899.exe
C:\SmartBizSQL\8981.exe
C:\SmartBizSQL\8982.exe
C:\SmartBizSQL\8983.exe
C:\SmartBizSQL\8984.exe
C:\SmartBizSQL\8988.exe
C:\SmartBizSQL\8989.exe
C:\SmartBizSQL\8990.exe
C:\SmartBizSQL\8991.exe
C:\SmartBizSQL\8992.exe
C:\SmartBizSQL\8993.exe
C:\SmartBizSQL\8994.exe
C:\SmartBizSQL\8995.exe
C:\SmartBizSQL\8996.exe
C:\SmartBizSQL\8997.exe
C:\SmartBizSQL\8998.exe
C:\SmartBizSQL\8999.exe
C:\SmartBizSQL\9002.exe
C:\SmartBizSQL\9003.exe
C:\SmartBizSQL\9004.exe
C:\SmartBizSQL\9005.exe
C:\SmartBizSQL\9006.exe
C:\SmartBizSQL\9007.exe
C:\SmartBizSQL\9008.exe
C:\SmartBizSQL\9009.exe
C:\SmartBizSQL\9010.exe
C:\SmartBizSQL\9011.exe
C:\SmartBizSQL\9012.exe
C:\SmartBizSQL\9013.exe
C:\SmartBizSQL\9014.exe
C:\SmartBizSQL\9015.exe
C:\Program Files\Desktop Lightning\Desktop Lightning.exe
C:\Program Files\No-IP\DUC30.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\SearchProtocolHost.exe
E:\Media\avira_antivirus_premium_en.exe
C:\Users\User\AppData\Local\Temp\RarSFX0\presetup.exe
C:\Users\User\AppData\Local\Temp\RarSFX0\setup.exe
C:\Users\User\AppData\Local\Temp\RarSFX0\fact.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\msiexec.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\sppsvc.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = https://www.bing.com/?toHttps=1&redig=53EEB45F21EA47F2B95DF58497B5E6B6
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.msn.com/fr-fr/?ocid=iehp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = https://www.msn.com/fr-fr/?ocid=iehp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = https://www.bing.com/?toHttps=1&redig=53EEB45F21EA47F2B95DF58497B5E6B6
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = https://www.bing.com/?toHttps=1&redig=53EEB45F21EA47F2B95DF58497B5E6B6
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.msn.com/fr-fr/?ocid=iehp
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKCU\..\Run: [Tryoyh] C:\Users\User\AppData\Roaming\Tryoyh.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: 8881 - Shortcut.lnk = C:\SmartBizSQL\8881.exe
O4 - Startup: 8882 - Shortcut.lnk = C:\SmartBizSQL\8882.exe
O4 - Startup: 8883 - Shortcut.lnk = C:\SmartBizSQL\8883.exe
O4 - Startup: 8884 - Shortcut.lnk = C:\SmartBizSQL\8884.exe
O4 - Startup: 8885 - Shortcut.lnk = C:\SmartBizSQL\8885.exe
O4 - Startup: 8886 - Shortcut.lnk = C:\SmartBizSQL\8886.exe
O4 - Startup: 8887 - Shortcut.lnk = C:\SmartBizSQL\8887.exe
O4 - Startup: 8888 - Shortcut.lnk = C:\SmartBizSQL\8888.exe
O4 - Startup: 8889 - Shortcut.lnk = C:\SmartBizSQL\8889.exe
O4 - Startup: 8899 - Shortcut.lnk = C:\SmartBizSQL\8899.exe
O4 - Startup: 8981 - Shortcut.lnk = C:\SmartBizSQL\8981.exe
O4 - Startup: 8982 - Shortcut.lnk = C:\SmartBizSQL\8982.exe
O4 - Startup: 8983 - Shortcut.lnk = C:\SmartBizSQL\8983.exe
O4 - Startup: 8984 - Shortcut.lnk = C:\SmartBizSQL\8984.exe
O4 - Startup: 8988 - Shortcut.lnk = C:\SmartBizSQL\8988.exe
O4 - Startup: 8989 - Shortcut.lnk = C:\SmartBizSQL\8989.exe
O4 - Startup: 8990 - Shortcut.lnk = C:\SmartBizSQL\8990.exe
O4 - Startup: 8991 - Shortcut.lnk = C:\SmartBizSQL\8991.exe
O4 - Startup: 8992 - Shortcut.lnk = C:\SmartBizSQL\8992.exe
O4 - Startup: 8993 - Shortcut.lnk = C:\SmartBizSQL\8993.exe
O4 - Startup: 8994 - Shortcut.lnk = C:\SmartBizSQL\8994.exe
O4 - Startup: 8995 - Shortcut.lnk = C:\SmartBizSQL\8995.exe
O4 - Startup: 8996 - Shortcut.lnk = C:\SmartBizSQL\8996.exe
O4 - Startup: 8997 - Shortcut.lnk = C:\SmartBizSQL\8997.exe
O4 - Startup: 8998 - Shortcut.lnk = C:\SmartBizSQL\8998.exe
O4 - Startup: 8999 - Shortcut.lnk = C:\SmartBizSQL\8999.exe
O4 - Startup: 9002.lnk = C:\SmartBizSQL\9002.exe
O4 - Startup: 9003 - Shortcut.lnk = C:\SmartBizSQL\9003.exe
O4 - Startup: 9004 - Shortcut.lnk = C:\SmartBizSQL\9004.exe
O4 - Startup: 9005 - Shortcut.lnk = C:\SmartBizSQL\9005.exe
O4 - Startup: 9006 - Shortcut.lnk = C:\SmartBizSQL\9006.exe
O4 - Startup: 9007 - Shortcut.lnk = C:\SmartBizSQL\9007.exe
O4 - Startup: 9008 - Shortcut.lnk = C:\SmartBizSQL\9008.exe
O4 - Startup: 9009 - Shortcut.lnk = C:\SmartBizSQL\9009.exe
O4 - Startup: 9010 - Shortcut.lnk = C:\SmartBizSQL\9010.exe
O4 - Startup: 9011 - Shortcut.lnk = C:\SmartBizSQL\9011.exe
O4 - Startup: 9012 - Shortcut.lnk = C:\SmartBizSQL\9012.exe
O4 - Startup: 9013 - Shortcut.lnk = C:\SmartBizSQL\9013.exe
O4 - Startup: 9014.lnk = C:\SmartBizSQL\9014.exe
O4 - Startup: 9015.lnk = C:\SmartBizSQL\9015.exe
O4 - Startup: Desktop Lightning.lnk = C:\Program Files\Desktop Lightning\Desktop Lightning.exe
O4 - Startup: No-IP DUC.lnk = C:\Program Files\No-IP\DUC30.exe
O4 - Global Startup: TNP Socket Server.lnk = ?
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com//activex/ractrl.cab?lmi=928
O17 - HKLM\System\CCS\Services\Tcpip\..\{F5EF5928-0624-4660-AF3F-EA97A62DEED8}: NameServer = 202.188.0.133,202.188.1.5
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe

1 response

Answer 1 / 1
eted1811 Posts 2 Registration date Wednesday June 19, 2013 Status Member Last seen June 19, 2013
Jun 19, 2013 at 05:37 AM
And here's the link for the ZHPdiag file..

http://speedy.sh/jTBhE/ZHPDiag-DO-NOT-DELETE
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