System shuts down and restarts automaticallyClosed

Question

Guys I have a major problem with my mastering pc. I'm running windows 7 ultimate with a new motherboard, new processor 3.00GH, a 2GH RAM and a new power supply. The first problem is that the system cannot handle wave form audio. it overloads and the sound crackles even if it is fully mastered and the volumes are at their lowest levels with no sign of clipping in the audio. 

The second problem is that now the system cannot read CD's/DVD's. Every time I insert a CD/DVD into the DVD drive the computer shuts down and restarts automatically. if I don't remove the CD/DVD from the drive, the process of shutting down and restarting repeats itself non stop at intervals of 20-30 seconds.

What could the real problem be? Please help.

Thanks
AJ

Zohaib R · Answer

Hi AJ,

This could happen because of the drivers issue. Please ensure that the Audio Driver, Video Drivers and DVD playback Software are up to date. If the drivers are up to date, please uninstall the existing drivers and then re-install them again. If you need help with downloading the drivers, please reply with the Device Instance IDs of the devices. To get the Device Instance IDs:

1.	Press and hold the Windows Key and then press the R key on the keyboard to launch Run Dialog Box.
2.	Type "devmgmt.msc" and hit "Enter".
3.	Expand "Sound, video and game controllers" and select the sound card that is listed here. 
4.	Double click the listed Sound Card.
5.	Click the "Details" tab.
6.	Select Device Instance Path or Device Instance Id (whichever is available for your version of Windows) from the drop down box.
7.	Make a note of the Device Instance Path or Device Instance ID.
8.	Repeat steps 3 to 7 for "Display adapters" as well.

Please do write back to us.

AJ Michaels · Answer

Thanks R, problem sorted. I had the wrong sound and video drivers .in the system.

I just changed them and now all is well

Zohaib R · Answer

Hi AJ,

I am glad to know the issue has been fixed. Please feel free to contact us if you have any further queries. 
 
Thanks & Regards
Zohaib R
#iworkfordell

System shuts down and restarts automatically

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