Dell - AMD Radeon HD 8730m is recognized but not working! Closed

Question

I just bought a dell Inspiron laptop with amd radeon hd 8730m 2 Gb/Intel HD graphics 4000 GPU's, and windows 7 64 bits. 
my problem is that I can't run my games on high graphic performances. In fact, I used Fraps running worst graphic games I got and I get about 20 fps and even less. 
Even my other 8 year old laptop runs them better. 
Then I had to activate high perfomance changes and nothing changed, still the same fps. 
http://en.community.dell.com/cfs-file.ashx/__key/communityserver-discussions-components-files/3519/Test7.gif

As u can see in the picture, it actually seems to work, and my CCC works too, I don't get erros anywhere. 
I've also searched through some similar threads a solution to my problem, but didn't find much results. 
Do I actually have to reinstall my graphic drivers in order? Intel then AMD? 
PS: my operating system was originally Ubuntu when I bought it so I installed Windows 7 and then drivers, but I still think it has nothing to do with my problem.. 
Help please, I am desesperate.

Zohaib R · Accepted Answer

Hi Wrath94,

For optimized performance Dell recommends installing the drivers in a particular order on Inspiron Laptops. Please click here to find the correct order of driver's installation. When installing the Video Drivers please install Intel Graphics Drivers first and then AMD. If the issue still persists, please reply with the exact System Model Number of your Dell Inspiron Laptop.

 To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.

Wrath94 · Answer

Okay, I will try what you said, I will tell you the results tomorrow at this hour or maybe before.

Zohaib R · Answer

Hi Wrath94,

Please feel free to contact us after trying the steps. I will await your response.

 To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.

Wrath94 · Answer

I went to the place where the technician installed my drivers, he assumed that he installed them in the right order (the one you told me), He told me that it wouldn't be the cause of the problem :/. For my side, I don't have any experience with installing drivers and I don't want to make mistakes while trying...Don't you think it could be something else..

I have also been doing some other tests, I noticed that when running Battlefield Bad company 2 (A 2010 game supposed to work with 78 fps(and more) low graphic settings on my laptop), The FPS (frames per second) couldn't in anyway go higher than 60, even when I set options to lowest, it just stops at 60

So i've been thinking about installing a 2000 game (Empire earth) to check the FPS.. and guess what.. it actually runs with 50/60 and stops at 60..

Do you there could an underlying matter or setting that keeps my games stop at that perfomance? That would make sense in my opinion  

If you insist about the drivers matter and that it's the only reason of my problem, then I think I will need assitance commonly or with teamviewer (If you don't mind)

Operating System: Windows 7 Professionnel 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)
           Language: French (Regional Setting: French)
System Manufacturer: Dell Inc.
       System Model: Inspiron 3721
               BIOS: InsydeH2O Version 03.72.24A05
          Processor: Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz (4 CPUs), ~2.5GHz
             Memory: 8192MB RAM
Available OS Memory: 8068MB RAM


Card name: Intel(R) HD Graphics 4000
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics Family
           DAC type: Internal
         Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_05BA1028&REV_09
     Display Memory: 4095 MB
   Dedicated Memory: 2086 MB
      Shared Memory: 2009 MB
       Current Mode: 1600 x 900 (32 bit) (60Hz)

And A AMD Radeon HD 8730M 2Gb

Do you want my serial number too?

Zohaib R · Answer

Hi Wrath94,

Please check the below mentioned hyperlink for detailed gaming benchmarks for AMD Radeon HD 8730M:

AMD Radeon HD 8730M

It doesn't have the benchmarks for the games you have mentioned.

 To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here. 
Thanks & Regards
Zohaib R
#iworkfordell

Wrath94 · Answer

What do you mean?
I think I mentionned Battlefield Bad company 2 and it's there:

Battlefield: Bad Company 2 (2010) low: 71  fps       Compare med.: 58  fps       Compare high: 42  fps       Compare

See the fps I am supposed to get..
On my laptop I get:     low: 55 fps        med:  40 fps      high:   20 fps or less

PS: I found that my intel hd graphics 4000 is the integrated graphic card (adapter)
and the amd is the discrete one. Even though I don't understand that very well, Could that be problem?

Zohaib R · Answer

Hi Wrath94,

Please note that the website mentions:

"The performance depends on the used graphics memory, clock rate, processor, system settings, drivers, and operating systems. So the results don't have to be representative for all laptops with this GPU."

These tests were run on Dell Inspiron 17R-5721 while your laptop is Dell Inspiron 3721. 

These numbers are benchmarks. The game testers might have modified several things such as overclocking feature.

Please reply if you have any further questions.

 To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.

Wrath94 · Answer

Thats possible but it stil doesn't make sense that I run those games with such low fps, I am sure that there is something going wrong, I have tested it on some other older and cheaper laptopsand I still get more fps.. Im so confused
Couldn't it be that one of the drivers o the graphic card is corrupted or something?
If I install an older driver of the GPU and test, could it give better results with the fps?

Zohaib R · Answer

Hi Wrath94,

Let's try doing this. Download the drivers from here for AMD Radeon HD 8730M and from here download Intel HD 4000 drivers. Install these drivers and check if there is any difference.

 To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.

Wrath94 · Answer

my intel hd graphics is 4000 not 3000 or 2000
So I tried to change it but it says page not found for some reason..

Zohaib R · Answer

Hi Wrath94,

In the search box on the page type "Intel HD 4000" and click "Search Download". Try to download the drivers from the results displayed.

 To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.

Wrath94 · Answer

I found this one only, does it match mine?

https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/22605/a08/Win64_15313.exe&lang=eng&Dwnldid=22605

Wrath94 · Answer

I need answers plz

Zohaib R · Answer

Hi Wrath94,

I sorry for the delayed response. I have checked the link that you provided; it doesn't mention Intel HD 4000 so please use Intel Driver Update Utility. This utility will automatically detect the video drivers for your computer.

Hope this helps.
 
 To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.

Wrath94 · Answer

This is what it said after analizing,

Graphics Driver
Product Detected	Intel® HD Graphics 4000
Current Driver Installed	 9.17.10.2867
A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

  Intel Chipset Software Installation Utility (Chipset INF)
Product Detected	
Current Version Installed	 9.3.0.1021
This version is valid.

  Audio Driver for Intel Desktop Board
Product Detected	 P??riph??rique High Definition Audio
Current Driver Installed	 6.1.7601.17514
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>
  Wireless Networking (WiFi)

Product Detected	 Dell Wireless 1703 802.11b/g/n (2.4GHz)
Current Driver Installed	 15.3.1.0
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

  Wired Networking
Product Detected	 Realtek PCIe FE Family Controller
Current Driver Installed	 7.61.612.2012
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

Zohaib R · Answer

Hi Wrath94,

Please do not install the Intel Drivers as your Intel driver's version is current and up-to-date. Check if you are able to install AMD drivers. If you are not able to install AMD drivers also then continue using the drivers available on our support site. I had suggested downloading and trying the drivers from alternate source so that you could check if there is any difference otherwise the computer is functioning absolutely normal. Please note that frame rates suggested by benchmarking websites are not achievable under normal usage circumstances. You might need to rely on additional techniques such as overclocking the processors/GPU which is not recommended on a consumer laptop like Inspiron as this may push the CPU/GPU to maximum usage and may damage them due to insufficient cooling. For full gaming experience please switch to a gaming laptop.

Please revert for clarification.

 To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.

Wrath94 · Answer

I uninstalled CCC and intalled the latest version I found, I reboot my pc then I find out the driver of my gpu changed when checking in the device manager,

It says AMD Radeon (TM) HD 8500M/8700M..

How is that possible?

and I tried testing my fps and it actually got better I get more than before

Zohaib R · Answer

Hi Wrath94,

Which version of Catalyst Control Center you installed, is it from Dell or AMD?

 To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.

Wrath94 · Answer

this is the file's name: 13-9_mobility_win7_win8_64_dd_ccc_whql
I think its from amd

Wrath94 · Answer

I think its version 08.00.0915

Zohaib R · Answer

Hi Wrath94,

You have certainly installed the non-Dell version of the Drivers. AMD had released the drivers for AMD HD Radeon 8xxx Series. So one driver applies to several graphics cards in the range. Your graphics card in the computer has not changed indeed it is showing the family of the graphics card it belongs to. The drivers are from a non-Dell source so the difference is seen. You can ignore this as long as your computer provides you the optimum performance.

 To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.

Ronnie1995 · Answer

HI, I was reading this post as I mself have faced a problem. Mine is Dell Inspiron 3537 too, except I have Intel HD 4400 and ATI Radeon HD 8850M which I saw on the internet, is actually GDDR5.
there are two alternate downloadable links in dell website. One of them doesn't work, windows recognises this as a potentially dangerous software. The other works but there is no options for controlling tessellation, etc of the card. When I go to AMD website and select auto detect and install, it recognises correctly, but gives a driver of a higher version R9 or something lke that, and then when I go to My Dell to see my graphics card, it says a model number of thr R series which is higher than the HD series.
So, is my Graphics Card realy GDDR5? And how to get the best out of it? I am using Windows 8.

Dell - AMD Radeon HD 8730m is recognized but not working!

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